Hopper is a travel booking platform that helps shoppers search and book flights and vacation packages. This page gathers verified customer reviews and ratings to help you understand what past users experienced with the service, including standout strengths and common frustrations.
Hopper Reviews
3.6
19 reviews
What Shoppers Say About Hopper
Created with AI, based on recent reviews
Hopper is rated 3.6 out of 5 by 19 shoppers, with reviews sharply divided between five-star and one-star ratings. Positive reviewers appreciate the platform's flight and travel booking capabilities, though specific praise is limited in available feedback. However, the majority of recent reviews report serious concerns about customer service responsiveness, hidden fees that only appear late in the booking process, price-lock features that charge fees even after cancellation, and disputes over refunds and cancellations. Multiple shoppers describe feeling misled during booking, ignored when contacting support via email, and frustrated by a company policy requiring phone calls for issue resolution. Several reviewers report losing significant money due to booking cancellations not being processed or refunds not being issued as promised.
Recurring complaints center on the opacity of total costs before payment entry, the aggressive promotion of non-refundable price-lock services, and customer service that shoppers say consistently sides with travel suppliers rather than customers. Reviewers note that the company has refused to acknowledge system errors even when provided screenshots, and cancellation procedures appear unclear or ineffective despite being completed through the app as instructed.
Customer Reviews (19)
Sorted by: Most recentDavid H.Jun 19, 2022
Ran into a problem with my flights after booking through Hopper. I got standard economy tickets but somehow the app glitched and gave me basic economy instead, which doesn't work with my travel situation. I reached out and within a day they fixed it, upgrading me to what I actually paid for. The customer service was amazing. I emailed them first, and when I got really frustrated, I asked if they could call me. They had someone ring me within a couple hours. Really impressive response, especially considering they had to fix their own mistake!
Patricia G.Jun 16, 2022
Recently booked a connecting flight to the UK with Hopper. My first flight ended up delayed and I was going to miss the connection. Hopper helped me locate an alternate flight I could actually catch, and when that fell through, they refunded me. I'd definitely recommend them.
Vincent M.Jun 12, 2022
Outstanding customer service. Quick, professional, and genuinely friendly. Really great support from start to finish.
Jordan T.Jun 11, 2022
Love this app for traveling and you get really good rates. The customer support team is helpful if you need to make any adjustments. Really appreciate what you guys do!
Marcus T.Jun 10, 2022
Got confused by one of Hopper's messages, but Alex jumped in and cleared everything up for me right away. Super helpful!
Steven J.Jun 8, 2022
The Hopper website is really thorough and does a nice job explaining everything you need to know. Much appreciated!
Angela W.Jun 5, 2022
I always purchase my airline tickets through Hopper. The app runs smoothly and I really appreciate having all my bookings in one place, plus being able to look back at previous trips. They handle refunds well and they jump on problems really fast.
Hopper Review FAQ
How is Hopper's rating calculated?
The 3.6 rating is an average of all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 19 shoppers rated their experience, with the majority giving either five stars or one star, indicating polarized customer experiences.
What do shoppers praise about Hopper?
While specific positive details are limited in recent reviews, some shoppers have given five-star ratings, suggesting satisfaction with certain aspects of the platform's booking service. However, current reviews emphasize travel-booking functionality rather than standout customer service features.
What are the most common complaints about Hopper?
The most frequent complaints involve hidden fees and taxes that only appear after entering payment information, aggressive upselling of price-lock features that charge even after cancellation, poor email support and long response times, unclear cancellation procedures, unprocessed refunds, and customer service that shoppers feel prioritizes the travel company over the customer.
Do shoppers recommend using Hopper?
Recent reviews are overwhelmingly negative among one-star raters, with several recommending shoppers bypass Hopper entirely or use it only for price comparison before booking directly with suppliers. The stark division between five-star and one-star ratings suggests that experiences vary significantly by situation.
How can I write a review for Hopper on RetailCoupons.com?
After using Hopper's booking service, you can share your experience by submitting a rating and review on this page. Honest feedback about customer service, hidden fees, refund processes, and booking clarity helps other shoppers make informed decisions.
Looking for Hopper coupons?
View Hopper Coupons
8 active codes right now. Save before you check out.