Iberia Lineas Aereas Reviews

I haven't flown Iberia since 2019, and today I remembered exactly why I quit them. I flew Business Class from Madrid to San José on an A330 and was really let down. The premium cabin looked worn and neglected with broken panels, scratched parts, old seat controls, and dirty spots everywhere. That's not what you expect when you're paying for a premium seat. My connection from Milan was also messy because Barajas airport was disorganized and Iberia didn't offer fast track for Business passengers. It felt chaotic with no help or priority. For an airline claiming to offer premium service, this fell way short compared to competitors. Iberia needs to seriously fix what they call Business Class. I won't be flying with them again if I can help it.

If I could give them zero stars I would. We fly to South America multiple times yearly and Iberia is basically one of the only options. But I would never suggest them to anyone. Every single flight has delays, lost bags, or you miss your connection. I'm done flying with Iberia and I tell people to always find another airline. They're probably the worst operator out there.

The customer service here is awful. Their system for getting uncredited Avios from partner airlines just doesn't work right. They take 15 days to review each request only to ask you to send the exact same documents you already uploaded twice. They keep shuffling responsibility between departments and make you fill out forms repeatedly that you've already completed.

This airline is dishonest. Argentina has a foreign currency tax law where excess luggage fees at the airport include 7.5 percent on top. I've been to 16 countries with my dog on 42 flights and never seen this fee charged at the airport before. They normally charge it through the app or phone. At checkout in Buenos Aires heading to Madrid, they charged me 67 percent in taxes. Basically they pocketed 59.5 percent. My dog's cabin fee of $210 became $340. Getting a refund has been impossible because all I get are automatic AI-generated responses to my complaints. I've filed a complaint with the European Consumer Centre and reported them to the police in Buenos Aires who said they take it seriously. This is not okay.

Skip the automated chat feature. I got kicked off 3 times and each time connected to someone different. The whole thing is unhelpful and a complete waste of time.

I'd strongly advise everyone to avoid Iberia. Since BA doesn't serve Quito, they use Iberia for that route. My flight had a 2-hour delay due to unexplained 'maintenance issues' and then made an unscheduled stop in Santo Domingo for fuel. Because of these problems, I missed my connecting flight in Madrid to London and my checked bag didn't make it either. The whole trip took 24 hours door-to-door and I still didn't have my clothes, toiletries, or electronics. Really hard to believe this happened.

Maybe the absolute worst airline out there. My booking turned into a complete nightmare. The flights weren't even run by them but by Qatar and Vueling. The first leg had a 3-hour delay for technical problems, and my return Qatar flight from Singapore to Doha was delayed 1 hour 2 minutes which made me miss my connection to another city. Then they put me on a flight to Barcelona where I'd have a 5-hour layover. No food, no apologies. I'm never flying with them or Qatar again.

The flight attendants were rude. They ignored me unless I spoke Spanish and would look right at me then walk away. My luggage went missing and I finally got it back after 3 days but it was completely destroyed. They wouldn't help pay for damage or cover my costs for replacing everything while I didn't have my bag.

They refunded me €600 with no hassle for my return flight being 5 and a half hours late. Got the money about a month after the flight. Really impressed with how they handled it.

A year ago I left a review about how terrible it was to change my account email. Today I'm happy to say the opposite. I had to cancel a trip because of an accident in my family. Even though my ticket didn't allow for changes or refunds, they showed real empathy and actual customer care by giving me a voucher right away. Really grateful for them understanding my situation.