James Avery Artisan Jewelry Reviews

I started placing an order and within two minutes my bank called with a fraud warning. Not the smoothest checkout experience.

This was a total letdown. For the price, you could grab something off the clearance rack at a discount store. The packaging was terrible, not even nicely wrapped. My order showed up with visible damage and scratches all over it because the chain pieces weren't protected from rubbing against the cross pendant.

The craftsmanship has really declined over the past couple years, and I'm disappointed. I've been a loyal customer collecting pieces for a long time, but things just aren't the same anymore. A pair of pearl earrings I bought last year had one pearl come loose from the post. My gold hoops turn my ears green, and several necklaces snapped way too easily. That latest pearl issue has me done with this brand. My husband just gave me two charms for our anniversary, but honestly I'm thinking about sending them back because I don't feel the quality is worth it. I'd rather take my business to another jeweler instead.

Spent over a thousand dollars and had to fight just to get a decent gift box so it wouldn't look cheap. Customer service refused to help, even though their policy clearly states orders above a certain amount come with special packaging. They claimed the design customization feature somehow made it separate from the original order, even though they combined everything into one purchase and charged me accordingly. This feels like overpriced jewelry made overseas with a fancy name attached. Get vintage if you absolutely must. Should've gone with a local jeweler instead. Really let down.

This ring is absolutely hideous! On top of that, it weighs a ton, like wearing a brick on your finger.

I got in touch with support after my bracelet went missing because of how the clasp was designed. I wasn't even planning to ask for a replacement, but they sent one anyway. When I mentioned the clasp design felt too loose, they promised to improve it. I really appreciated their quick response and the kindness of the representative I worked with.

What an amazing experience! My whole family had a fantastic time making our selections. The team members were incredibly helpful, friendly, and really knew their stuff. They took the time to guide us through our choices and gave us top notch assistance. I'm impressed by how much they care about their customers and hope they keep treating everyone this well.

Way too expensive for what you get. It's basically costume jewelry trying to compete with bigger brands but falling short on both quality and how they treat customers. The managers don't seem to have as much training or people skills as the staff working under them.

Two weeks back I talked to someone who promised me the key fob necklace would be discontinued because we both agreed it has deeply offensive symbolism. Yet it's still listed on their site and showing up in search results. I'm shocked by this broken promise and appalled the company would sell something so harmful. That symbol represents a terrible part of history and shouldn't be normalized. I'm calling for them to pull this item and anything similar until they show they actually care about doing better.

Stepped into the store and was impressed by the beautiful display and huge selection. Found exactly what I wanted right away. The staff approached me immediately and asked if they could help. Super friendly and knowledgeable. They grabbed my item and went the extra mile by cleaning my wife's James Avery necklace that I was wearing. Really solid experience. Looking forward to coming back.