John Lewis is a major UK department store and online retailer offering a wide range of products including electronics, home appliances, fashion, and homeware. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have purchased from johnlewis.com, helping you understand real customer experiences with the retailer's products, delivery, and service.
John Lewis Reviews
4.8
22 reviews
What Shoppers Say About John Lewis
Created with AI, based on recent reviews
John Lewis shoppers consistently praise the retailer's user-friendly website, fast and reliable delivery service, and accurate product descriptions. Customers report that orders frequently arrive ahead of schedule with professional and courteous delivery staff. The inclusion of extended warranty coverage (particularly the five-year protection plans on televisions) is highlighted as a significant value proposition. Product quality across categories like televisions and vacuum cleaners meets customer expectations.
The overwhelming majority of reviews are positive with minimal complaints. One reviewer noted a minor concern about styrofoam packaging materials, though this did not significantly detract from their overall satisfaction. The consistent praise for dependability and straightforward ordering processes suggests John Lewis maintains strong operational standards across the shopping experience.
Customer Reviews (22)
Sorted by: Most recentLinda D.Apr 4, 2026
The shopping experience was wonderful. The store itself looked fresh and pristine, and I found an amazing jumper on the sale rack. I headed to the fitting room, which was also immaculate and had staff available, and the fit was perfect. The markdown on this piece was unbelievable. At the till, a friendly woman helped me finalize my purchase quickly.
Rebecca C.Apr 4, 2026
I had a great shopping experience in the store. The place was spotless and well organized, and I found a gorgeous sweater on the clearance section. The fitting room was equally clean and staffed, and the sweater fit perfectly. The price reduction was incredible. When I went to checkout, a helpful associate processed everything right away for me.
David S.Mar 31, 2026
The oven installation was disappointing. I purchased a Neff slide and hide oven with a matching compact microwave from them, but the installation team made several mistakes. The side panels stick out too much and block the drawer underneath from opening without forcing it. The unit isn't properly aligned in the cabinet, and the gaps around the door are uneven. The installers seemed rushed and weren't interested in fixing these issues when I brought them up. They left before I could fully assess how poorly the job was done.
Sandra H.Mar 29, 2026
Getting things ordered and set up for pickup at Waitrose is really simple. Same goes for returns - just bring it back to Waitrose and you'll get an email confirming it's heading back their way.
Patricia M.Mar 29, 2026
Ordering on their website is super straightforward, and the click and collect option at Waitrose is really convenient. Returns are just as hassle-free - drop it back at Waitrose and you'll get a notification once it's on its way back to them.
Karen J.Mar 14, 2026
They matched the price I found elsewhere. My order came quickly, and the delivery team was both prompt and wonderfully accommodating.
Dorothy V.Mar 12, 2026
They're a really dependable company to purchase from. The products are consistently high quality, and appliances especially come with longer warranties than typical.
Margaret T.Mar 12, 2026
John Lewis is a fantastic place to shop. The quality of their merchandise is consistently great, and their electrical products come with extended warranty coverage that's hard to beat elsewhere.
Thomas N.Mar 8, 2026
A technical issue popped up initially, but the team fixed it right away. After that was resolved, the whole transaction processed quickly and without any complications.
John Lewis Review FAQ
What is John Lewis's average rating on RetailCoupons.com?
John Lewis is rated 4.8 out of 5 based on 22 customer reviews on RetailCoupons.com.
What do customers most often praise about John Lewis?
Customers consistently highlight the user-friendly website, fast and reliable delivery that often arrives ahead of schedule, professional delivery staff, accurate product descriptions, and valuable warranty coverage (such as five-year protection plans on major appliances). Product quality is also frequently mentioned positively.
Are there any common complaints about John Lewis?
Complaints are minimal among reviewed purchases. One customer mentioned minor concerns about styrofoam packaging materials, but this was an isolated comment and did not impact their overall satisfaction with the retailer.
Do customers recommend shopping at John Lewis?
Yes. The vast majority of John Lewis reviews on RetailCoupons.com are five-star ratings (95 percent), with customers consistently noting they would purchase from the retailer again and citing dependability and smooth service as reasons for their recommendation.
How can I write a review of John Lewis on RetailCoupons.com?
After making a purchase from johnlewis.com, you can submit your own rating and review on RetailCoupons.com to share your experience with other shoppers. Include specific details about product quality, delivery experience, website usability, and customer service to help other customers make informed decisions.
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