Kirkland's offers home decor, furniture, and household items both in-store and online at kirklands.com. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers experience when buying from Kirkland's, covering everything from product quality to delivery times and customer service interactions.
Kirkland’s Reviews
1.0
17 reviews
What Shoppers Say About Kirkland’s
Created with AI, based on recent reviews
Kirkland's is receiving uniformly negative feedback from shoppers, with all 17 reviews rating the store at 1 star. Customers report significant issues across multiple service areas: furniture orders that arrive months late without resolution, damaged items requiring excessive back-and-forth communication to receive replacements, and appliances that fail shortly after purchase without warranty support. Several reviewers mention difficulty reaching supervisors, getting refunds, or receiving timely responses to customer service inquiries.
Beyond logistics problems, shoppers have noted inconsistent in-store experiences, including staff members who appear unhappy or unwilling to assist with reasonable requests like helping carry heavy items. One customer also reported that technical issues on the website (product review glitches) were dismissed by the company rather than addressed. The pattern across these reviews suggests systemic problems with order fulfillment, product quality, warranty handling, and customer service responsiveness that are prompting shoppers to seek retailers elsewhere.
Customer Reviews (17)
Sorted by: Most recentAngela S.Mar 16, 2023
Got a broken curtain rod that I didn't discover was defective until after I'd already installed it. When I contacted customer service, the response from their representative felt more like an insult than an actual apology. They basically told me the order was outside their return window in the most dismissive way possible. Their apology came across as sarcastic rather than sincere.
William C.Mar 14, 2023
My wife keeps getting delivery notifications from this company about packages that supposedly are on the way to us. We've never heard of them and certainly haven't ordered anything. These have to be fraudulent emails trying to trick someone.
Marcus T.Feb 16, 2023
I have no idea who this company is, but they keep sending me emails about package deliveries to an address in a country I moved away from over a decade ago. I've never shopped with them and didn't place any orders. This looks like a potential scam, so I'd advise anyone getting similar emails to be cautious and not engage with them.
Rachel D.Jan 3, 2023
Bought a canvas print and mirror a few days ago and tried to return them for store credit or an exchange today. I had no idea the items were clearance and came with restrictions. The staff member was dismissive when I explained my situation. I mentioned that I have significant vision limitations and couldn't read the fine print on my receipt, and that the cashier never explained the clearance policy during my purchase. I called to file a complaint but didn't get any real help. Now I'm stuck with these items and feeling pretty disappointed. I may look elsewhere for home decor in the future.
Amanda L.Dec 18, 2022
Visited the location and spent over 600 dollars there, but the service was terrible. The woman who appeared to be managing the store had zero warmth or personality and treated me like I was bothering her. You'd think with that amount of money spent, they'd show some appreciation through better service, but instead I got a cold shoulder and an unwelcoming attitude throughout my visit.
Victoria E.Nov 22, 2022
Ordered an end table that looked beautiful in the pictures but was disappointing in person. Given that it ships from overseas, I guess I should have expected lower quality. The legs arrived chipped and damaged, and the material isn't even real wood but some kind of particleboard. It's not sturdy at all and definitely not worth the money. I won't be purchasing furniture from them again.
Kirkland’s Review FAQ
What is Kirkland's current rating on RetailCoupons.com?
Kirkland's is rated 1.0 out of 5 based on 17 recent shopper reviews. All current reviews reflect significant dissatisfaction with various aspects of the business.
What are shoppers complaining about most?
The most common complaints involve delayed furniture deliveries (items arriving months past estimated windows), unresponsive customer service and difficulty reaching supervisors, damaged products requiring extensive communication to resolve, and appliances that malfunction shortly after purchase despite warranty coverage. Several customers also report unhelpful in-store staff interactions.
Are there any positive aspects mentioned in reviews?
One reviewer mentioned that they generally enjoy shopping at Kirkland's but had a negative experience with a specific employee's service attitude. However, this represents the only qualified positive comment among the reviews, and the overall rating remains highly negative due to systemic service and product issues.
Do shoppers recommend Kirkland's?
Based on current reviews, shoppers are not recommending Kirkland's. Multiple reviewers explicitly state they will not be returning as customers and are taking their business elsewhere due to problems with order fulfillment, warranty service, and customer support responsiveness.
How can I write a review of Kirkland's on RetailCoupons.com?
You can share your shopping experience by submitting a review on this page. Your feedback helps other shoppers make informed decisions and gives Kirkland's insight into areas needing improvement. All reviews should reflect your honest experience with the store, whether shopping in-person or online.
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