Kits is an eyewear retailer offering prescription glasses and frames at competitive prices with local shipping options. This page aggregates customer ratings and reviews from shoppers who have purchased from Kits, providing insights into product quality, service speed, and customer support experiences.
Kits Reviews
4.8
19 reviews
What Shoppers Say About Kits
Created with AI, based on recent reviews
Kits shoppers consistently praise the company's exceptional customer service, fast shipping, and efficient replacement processes. Reviewers highlight responsive support staff who quickly process returns and new orders, competitive pricing for eyewear, and appreciation for the local business model. The overwhelming majority of customers report satisfaction with product quality and their overall experience.
The primary complaint centers on lens quality issues in isolated cases, with one reviewer reporting circular marks on lenses that appeared to result from manufacturing defects and affected night vision clarity. While this issue appears rare among the reviews, it suggests potential quality control concerns that warrant attention. Most customers who experienced fit or frame concerns reported that Kits' responsive support team resolved the problems promptly.
Customer Reviews (19)
Sorted by: Most recentVictoria N.Nov 3, 2025
I've been really satisfied with every pair I've ordered, including two sunglasses and two regular pairs. When one pair didn't fit quite right, they switched it out for me without any hassle.
Trevor J.Nov 1, 2025
My order arrived incorrect. I called to let them know and they quickly sent the right pair. I got my replacement glasses just a couple of days after that.
Derek K.Nov 1, 2025
My order came in wrong, so I reached out. They took care of it right away by sending out the correct pair. The replacement showed up just a few days later.
Kevin B.Oct 31, 2025
Kits never fails to deliver with speedy processing and excellent frame quality. When I had a lens problem, they got back to me quickly and resolved it with top notch service.
Michael R.Oct 31, 2025
I keep coming back to Kits because they deliver fast and their frames are high quality. When I ran into a problem with my lenses, they responded right away and fixed everything with outstanding support.
Rosa F.Oct 30, 2025
I consistently have great experiences here. One thing they could improve on is offering a bigger selection of kids' frames.
Chris W.Oct 30, 2025
The fit is exactly right. Got my prescription spot on. What else could you ask for?
Kits Review FAQ
What is Kits' average rating on RetailCoupons.com?
Kits is rated 4.8 out of 5 by 19 shoppers on RetailCoupons.com.
What do customers most often praise about Kits?
Shoppers consistently highlight fast shipping and delivery times, responsive and helpful customer service that quickly processes replacements and returns, competitive pricing for eyewear, and the convenience of local business operations. Many customers appreciate that their support team resolves issues over the phone efficiently.
Are there any recurring complaints about Kits?
One reviewer reported visible circular marks on eyeglass lenses that affected night vision clarity, suggesting a potential manufacturing defect. This appears to be an isolated incident among the reviews provided, though it points to a possible quality control issue worth noting.
How does Kits handle returns and exchanges?
Based on customer reviews, Kits offers an easy return process and typically processes replacement orders very quickly, sometimes within minutes. Customers report being able to arrange returns and new orders directly with a representative over the phone.
Would customers recommend Kits to others?
The vast majority of reviewers express strong satisfaction and indicate they would recommend Kits, citing the combination of quick shipping, responsive customer service, and competitive pricing as key reasons for choosing the company.