Krystal is a fast food chain known for quick-service burgers, hot dogs, breakfast items, and sides. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers, offering insights into dining experiences at various Krystal locations and helping potential customers understand what to expect from the brand.
Krystal Reviews
2.2
5 reviews
What Shoppers Say About Krystal
Created with AI, based on recent reviews
Krystal receives polarized feedback from shoppers, with most reviews reflecting significant dissatisfaction. The primary complaints center on portion sizes that fall short of expectations, particularly with fries and breakfast items. The mobile app for ordering the Pick 5 menu has frustrated customers due to inflexibility in customization and order completion issues. Additional concerns include inconsistent product availability during operating hours, pricing discrepancies at the register, and items charged at a higher price than advertised. A small group of satisfied customers praise the quality of specific menu items like hot dogs, fries, and lemonade, with one reviewer highlighting a positive experience at the Decatur location.
Rating patterns show that Krystal is rated 2.2 out of 5 by 5 shoppers on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting serious operational and consistency issues that deter repeat visits. Even reviewers with valid complaints acknowledge they choose to cook at home rather than return, suggesting the negative experiences outweigh convenience for many customers.
Customer Reviews (5)
Sorted by: Most recentMichelle T.Aug 24, 2025
Stopped by a location on North Parkway after working a really long 12 hour shift. Ordered a medium fries but when I got home and opened them up, they looked more like a small portion. Since I already had a burger and was tired, I didn't go back. This is honestly why I rarely eat out and just cook at home instead. Paid $3.60 for what felt like short portions.
Brandon H.Jun 18, 2025
The mobile app for ordering the Pick 5 is really frustrating. You can't customize your order the way you want it, like if you need more than one of the same item. On top of that, it won't even let you finish placing the order.
Rachel S.Jan 25, 2025
Ordered breakfast at a location around 9:55 in the morning. Had my heart set on the three egg breakfast with a biscuit, tots, extra bacon, and orange juice, but they told me it wasn't available. Decided to get something else instead and paid for it anyway. No fresh biscuits and no tots ready that morning. About three minutes after I left the counter, suddenly a biscuit appeared for one of my friends. The toast was honestly gross, straight in the trash. The whole breakfast arrived cold. Waiting that long for mediocre food just isn't worth it. I won't be coming back.
Ashley J.Jul 30, 2024
Krystal's hot dogs and fries are amazing, and I'm obsessed with their lemonade. It's so good. The location in Decatur is fantastic and I really think everyone should try it out.
Kevin M.Mar 4, 2024
I've noticed the fast food industry has gotten pretty shady lately. Went to a location and ordered a regular combo. At the window, I got a drink that looked way bigger than regular size, so I asked the employee about it. She said yes it was regular, but my receipt showed they charged me for a large instead. The manager wouldn't even come to the window, just had the employee hand me 50 cents and apologize. I'm done with this place. The burgers were cold and squished in the boxes, and the fries were cold too. I've tried complaining to corporate before but it seems like they don't really want to hear honest feedback as long as money keeps coming in.
Krystal Review FAQ
What is the average rating for Krystal?
Krystal is rated 2.2 out of 5 stars based on 5 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings, with 60 percent of shoppers giving the lowest possible rating.
What do reviewers praise most about Krystal?
Satisfied customers highlight the quality of specific menu items, particularly the hot dogs, fries, and lemonade. Some reviewers express strong loyalty to these products and recommend trying them at particular locations.
What are the most common complaints about Krystal?
The most frequent complaints involve portion sizes that appear smaller than expected, especially for fries. Customers also report issues with the mobile app not allowing custom orders, inconsistent product availability during business hours, and pricing discrepancies at the register where charges do not match the receipt or advertised price.
Do customers recommend Krystal?
Based on review patterns, most respondents do not recommend Krystal. Many explicitly state they prefer cooking at home and rarely return after negative experiences. However, a small segment of customers with positive experiences at specific locations do endorse trying the chain.
How can I write a review of Krystal on RetailCoupons.com?
Customers can share their Krystal experience by visiting RetailCoupons.com and submitting a rating and review. Honest feedback about menu quality, portion sizes, app functionality, staff service, pricing accuracy, and overall experience helps other shoppers make informed decisions.