Lancaster Archery Supply specializes in archery equipment and related gear for hunters and enthusiasts. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from them, including feedback on product availability, shipping, customer service, and order fulfillment.
Lancaster Archery Supply Reviews
3.3
4 reviews
What Shoppers Say About Lancaster Archery Supply
Created with AI, based on recent reviews
Lancaster Archery Supply receives mixed feedback from shoppers, with ratings evenly distributed across the spectrum. Positive reviewers consistently praise the staff's expertise and professionalism, highlighting helpful phone support and knowledgeable guidance for bow purchases. Several customers note that the company delivers on promises and ships promptly when items are in stock.
However, significant concerns emerge around order fulfillment and backorders. One customer reported a serious issue where a paid order never arrived but was mysteriously marked as returned, triggering an unwanted refund. Another shopper experienced a two-month wait for a backordered item with no visibility into delivery timing. Customers suggest only ordering items currently in stock and exercising caution with open box deals.
Customer Reviews (4)
Sorted by: Most recentKevin B.Jun 5, 2025
They delivered on their promises and the staff was always ready to help. Just a heads up about open box deals - check those carefully, though honestly that's something you should do at any shop.
Robert M.Mar 31, 2025
The team really came through for me and showed what true professionalism looks like. I got help from multiple staff members on the phone, got walked through the technical side of things, and received expert guidance when buying my bow. I'm a retired Marine and have been hunting with a bow for over three and a half decades. I've never experienced better quality service or more knowledgeable people in my entire life. These folks knew their stuff inside and out. Really grateful for the help.
David L.Jul 21, 2024
Placed an order for a new bow and paid in full. They told me it would arrive in two to three weeks. When week three rolled around, I got a message saying they got my return and were processing a refund. Here's the thing - I never sent anything back and never even got the bow in the first place. Really frustrating experience. I won't be ordering from them again.
Marcus T.Mar 1, 2022
The company does good work and ships fast when items are available, but here's something important: stay away from backordering anything that's not currently in stock. I've been sitting here for two months waiting on a riser and have no idea when it'll actually show up. My suggestion is simple - if they have what you want right now, great. If not, find it somewhere else instead of waiting forever. Don't make the same mistake I did with a backorder.
Lancaster Archery Supply Review FAQ
What is Lancaster Archery Supply's average rating?
The store is rated 3.3 out of 5 based on 4 customer reviews on RetailCoupons.com. Ratings are evenly split across one, three, four, and five stars, with no two-star reviews.
What do customers praise most about Lancaster Archery Supply?
Shoppers frequently commend the staff's expertise and professionalism, particularly on phone support. Customers report receiving expert guidance when purchasing bows and appreciate the company's willingness to help. Fast shipping is also noted when items are available in stock.
What are the main complaints customers have?
The most serious issues involve order fulfillment problems. One customer reported paying for a bow that never arrived but was incorrectly marked as returned, triggering an unwanted refund. Another significant complaint concerns backordered items, with one shopper waiting two months for a riser with no clear delivery timeline. Customers recommend avoiding backorders and only purchasing items currently in stock.
Should I order backordered items from Lancaster Archery Supply?
Based on customer feedback, backordered items carry substantial risk. One reviewer waited two months without receiving their backordered riser or clear information about when it would arrive. Customers suggest only purchasing items the store currently has in stock to avoid similar delays.
Do customers recommend Lancaster Archery Supply?
Recommendations depend on circumstances. Those who purchased in-stock items with good customer service support express satisfaction. However, customers who experienced backorder issues or fulfillment problems advise caution and suggest verifying item availability before ordering.