LifeSpan Fitness sells treadmills, standing desks, and other fitness equipment for home and office use. This page aggregates customer reviews from RetailCoupons.com to help you understand what shoppers experience when buying and using LifeSpan products, particularly regarding durability, support, and the company's return and warranty policies.
LifeSpan Fitness Reviews
1.8
13 reviews
What Shoppers Say About LifeSpan Fitness
Created with AI, based on recent reviews
LifeSpan Fitness receives overwhelmingly negative feedback, with shoppers reporting severe issues around customer service and product support. The most common complaints involve refusal to process returns or exchanges, long delays in obtaining replacement parts (sometimes months), unresponsive communication, and lack of support for warranty claims. Several reviewers describe experiencing defects within the first year or two of ownership, only to face financial responsibility for repairs or be left with non-functional equipment.
A small number of satisfied customers praise the durability of their fitness equipment and note that when support is responsive, it can be helpful. However, these positive experiences are far outweighed by complaints about the company's unwillingness to stand behind its products or assist customers in a timely manner. The pattern of issues suggests systemic problems with how LifeSpan Fitness handles warranty service, parts availability, and customer care.
Customer Reviews (13)
Sorted by: Most recentJennifer M.Jul 23, 2021
I had high hopes for my under desk treadmill but the whole experience with this company left me pretty frustrated. My order took over a month to arrive, and when I finally checked in, I discovered it hadn't even been sent out yet. Once it did ship, the unit showed up damaged. The delivery driver spotted the damage right away but said they couldn't take it back and that I'd need to arrange a separate pickup through the company. I contacted customer service and they said someone would reach out about scheduling the pickup. Here's the problem: they won't give me my money back until they have the treadmill. It's been over a week since I first asked about scheduling and I still haven't heard anything from them.
Christopher L.Jun 1, 2021
Get ready for long waits and problems. Customer service is not good. I ordered their premium treadmill desk and it showed up damaged. I started the replacement parts process but had to wait 12 days just to get a status update. The replacement desk top arrived damaged too and had to be sent back. The other replacement part never even shipped and there was no tracking info available. In both situations customer support didn't apologize or try to make things better despite how long this was taking. Over a month has passed since I ordered and I'm still sitting here with a desk that's only partially assembled. Maybe the product itself is decent once I actually get it all, but they seriously need to work on their packaging because their carrier keeps damaging things. Also, a little empathy when stuff goes wrong would be nice. Really let down.
Amanda C.Jul 8, 2020
What a nightmare. I bought a treadmill and standing desk combo on June 19 and they charged my account $1800 immediately, even though it wasn't in stock until later in the month. No order updates or tracking info came my way, but at the end of June a box arrived with just the desk top. Nothing else. No legs, no parts, completely unusable while I wait for the treadmill. I emailed them and got a response saying the treadmill would ship July 6, but zero tracking or status updates since then. I also have no clue when the rest of my desk will arrive. I've sent multiple emails and even called but gotten nothing back. If I don't get answers in the next day or two, I'm calling my bank to dispute this as fraud.
LifeSpan Fitness Review FAQ
What is LifeSpan Fitness's overall rating?
LifeSpan Fitness is rated 1.8 out of 5 based on 13 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, with a small percentage of five-star ratings from satisfied customers.
What do customers praise about LifeSpan Fitness?
Customers who are satisfied report that equipment such as treadmills and standing desks can be durable and perform well over multiple years with minimal issues. Those who do receive support praise the company for responsive communication and willingness to provide remote troubleshooting assistance when they do engage.
What are the main complaints about LifeSpan Fitness?
The most frequent complaints involve refusal to process returns or exchanges (even for undersized items or defective products), extremely long wait times for replacement parts (sometimes months), poor communication and unresponsiveness from customer service, and the company's unwillingness to cover warranty repairs or technician visits at no cost. Many reviewers report equipment failures within the first two years.
Do customers recommend buying from LifeSpan Fitness?
Based on the review data, the overwhelming majority of recent reviewers do not recommend LifeSpan Fitness due to serious concerns about customer service, warranty support, and the company's return policies. Only a small percentage of reviewers report a positive experience.
How are RetailCoupons.com reviews collected and verified?
Reviews on RetailCoupons.com come from verified customers who have purchased products. These reviews reflect genuine customer experiences with the retailer, including product quality, shipping, customer service, and return policies. All ratings and review counts are updated in real time to show current customer sentiment.