Lightology Reviews

I placed an order for something with a promised delivery window of one to three days. Fast forward three weeks and still nothing showed up. Multiple supervisors assured me they'd fix it, but those promises meant nothing. No return calls, no answers, no real fixes, just excuse after excuse. They stick to their apology script but nothing actually happens. I believe they're running a scam because they won't cancel the order, they've already taken my payment, I have nothing to show for it, and there's no resolution in sight. Save yourself the trouble and shop elsewhere. The whole company comes across as unprofessional, dismissive, rude, and dishonest.

I wish I'd looked at the reviews before making a second purchase. Honestly, they're the only source for my particular fixture now that it's been discontinued. Getting charged a restocking fee on something that came damaged is completely unacceptable. Such a customer-hostile approach. The customer service reps feel helpless too because they have to follow the policy.

I ordered several standard light fixtures for my new home. Realized I'd purchased too many, so I started a return and got hit with a shocking 25% restocking fee plus return shipping costs. That means I'm eating around 30% of my money on a brand new, unopened item that any major retailer or specialty shop would take back with no penalty. You'd be smarter buying elsewhere. This company operates like a scam and you should look somewhere else.

They sent the wrong item and getting the return label took a full month. Absolutely horrible customer service. On the bright side, while waiting for them to respond I found the exact same lamp somewhere else for one third of the price.

We don't usually leave feedback when purchases go smoothly, but these folks earned some recognition for getting our order here nearly on schedule. We bought two fixtures, one for about $1400 and another around $400. The pricier one arrived right on the promised timeline and even showed up faster than the four-week estimate. The cheaper fixture hit a snag though. The website initially showed three-day delivery, but we got a message after ordering that it was out of stock. We reached out to support and they were genuinely sorry, explaining the seller had posted incorrect delivery estimates. They offered to let us cancel, but we decided to keep it. A couple days later it shipped anyway, arriving way sooner than the backorder date suggested. Both came perfectly packaged and brand new. Nobody offered us discounts or anything to write this, unlike some places do. Really appreciate the solid experience.