Lolë is a lifestyle brand that sells activewear, mats, and related products. This page features customer reviews and ratings for the brand to help shoppers understand their experiences with Lolë products and customer service.
Lolë Reviews
1.0
15 reviews
What Shoppers Say About Lolë
Created with AI, based on recent reviews
Lolë receives universally negative feedback from shoppers, with all reviews rating the company at one star. Customers report severe issues with customer service, citing unanswered emails, lack of phone support, and staff that fail to follow up on inquiries. Multiple reviewers encountered problems with return policies, including being denied returns on sale items without clear disclosure at checkout, and experiencing product quality issues such as stretched fabrics after minimal wear. Several shoppers also questioned the company's authenticity as a Canadian brand, noting that pricing appears in US dollars and products do not ship from the stated Montreal location.
Beyond service failures, reviewers describe frustration with product inconsistencies (such as mats advertised identically but arriving without promised straps) and what they perceive as unresponsive manufacturer support that redirects customers to retailers rather than addressing defects directly. The consistent theme across reviews is a lack of respect for customers, with one shopper describing the company as "out to make money" with no genuine commitment to standing behind its products or supporting those who purchase them.
Customer Reviews (15)
Sorted by: Most recentAngela P.Jan 11, 2024
I placed an order around November and the charge went through, but the package never arrived. When I contacted them in January, they said my order wasn't valid. Do not order from this company.
Elena B.Dec 6, 2023
Two weeks ago I ordered two jackets but never got a tracking number. I've sent multiple emails to support and haven't heard back. This was my first time ordering from them and I'm really let down. I have no idea if my 500 dollar package will show up or how to track it. They're the worst company I've ever ordered from.
Marcus L.Oct 13, 2023
I ordered several items meant as gifts, but they arrived in an open bag held shut with packing tape. Anyone could have accessed them without any effort. Sure enough, something was missing. Good luck reaching their customer service because they won't respond. Email is your only option and they ignore those. No phone number exists. Don't order unless you're okay with them keeping your money.
Nicole T.Mar 27, 2021
Watch out for their sales. I ordered a black shirt and black dress but got bright pink and mint green instead. The order confirmation showed the correct colors, but apparently the website hadn't been updated. They want me to pay for return shipping to get a refund. Obviously I wouldn't have picked those colors. This company has lost my business permanently.
Margaret W.Jun 15, 2020
Returned two items but got no refund and terrible customer service. I sent my return in April and asked about the refund in May. They didn't answer. I followed up again later and got nothing. Sent another message early June and finally heard back that they had a lot of requests to handle. It's now mid-June and still no refund. Their service is completely unacceptable.
Lolë Review FAQ
What is Lolë's current customer rating?
Lolë is rated 1.0 out of 5 based on 15 customer reviews on RetailCoupons.com. All recent reviews submitted are one-star ratings.
What are the main complaints about Lolë?
The most common complaints involve customer service issues, including unanswered emails and no phone support. Customers also report problems with return policies that are not clearly communicated at checkout, product quality concerns such as fabrics stretching after minimal wear, and questions about the brand's authenticity regarding its Canadian origins and shipping locations.
Do customers recommend shopping at Lolë?
Based on current reviews, shoppers do not recommend Lolë. Reviewers explicitly state they will not shop there again and advise others against placing orders with the company.
What issues have customers had with returns?
Multiple reviewers report being denied returns on sale items, with no clear notice provided at checkout that sale purchases are final. Customers were told of return restrictions only after attempting to initiate returns for sizing or quality issues, and the company reportedly offered no explanation or apologies when enforcing these policies.
How can I write a review for Lolë on RetailCoupons.com?
You can submit a review of Lolë by visiting the brand page on RetailCoupons.com and using the review submission form. Sharing your honest experience helps other shoppers make informed decisions about whether to purchase from the company.