Lucyd.co sells audio-enabled smartglasses designed for everyday wear and driving. This page aggregates customer ratings and reviews to help you understand what shoppers experience with Lucyd's products, from audio performance and battery life to durability and warranty service.
lucyd.co Reviews
3.6
11 reviews
What Shoppers Say About lucyd.co
Created with AI, based on recent reviews
Lucyd's customers are strongly divided in their opinions. Satisfied shoppers consistently praise the audio quality, durability, and build quality of the glasses, with several noting they last well for daily driving and that the fast charging and all-day battery life justify the price. These reviewers also highlight positive customer service interactions and appreciate the brand's established market presence. However, recurring complaints focus on product longevity issues, with at least two shoppers reporting devices that failed within 14 months, and significant frustration with the warranty and return policy. Critics claim the company does not honor its stated policies and that warranty coverage or replacement offers are insufficient given the product cost, leaving some customers feeling the experience was not worth the investment.
The core tension in reviews centers on whether the glasses represent good value. Loyal customers believe the quality and features justify the price and stand by the brand, while dissatisfied customers feel let down by premature failures and inadequate support in resolving defective units. Customer service responsiveness appears to vary, with some reviewers crediting the team for making things right and others citing poor policy enforcement as a dealbreaker.
Customer Reviews (11)
Sorted by: Most recentJennifer K.Apr 8, 2026
I really appreciate you reaching out and working to fix things. That's what real customer service looks like. Harrison, thanks for stepping up and making it right!
Angela D.Apr 6, 2026
Purchased these in February last year and they quit taking a charge in April. The warranty had already expired by then. You'd think a product would last longer than about 14 months. They offered thirty percent off, which isn't much. A product that dies after that short amount of time doesn't seem worth it to me. For the same price I could get some cheaper earbuds that would last longer, and mine had prescription lenses too. Think twice before buying.
David M.Feb 26, 2025
These glasses held up great and the price is really fair. I was impressed by how well they're made and how long they last. Got pairs for everyone in the family and they work perfectly for driving while still letting you stay aware of what's happening around you. You've definitely got a loyal customer in me!
Vincent H.Feb 25, 2025
A woman actually came up and asked me what sunglasses I was wearing because her favorite song was playing through them. These glasses have serious presence because of the amazing audio quality and the fact that they just look great. I never leave home without them anymore. They charge super fast and keep going all day long. Really impressed with the whole package.
Brandon K.Feb 25, 2025
Don't pay attention to the complainers. I've been a Lucyd user for years now and they basically invented the smartglass market and still dominate it. Their support team is available round the clock and actually helps. These guys are a real company listed on the stock market, not some crowdfunded startup like most other smartglass makers out there.
Patricia W.Feb 11, 2025
Don't trust this company's return policy. The real problem is they don't actually follow it. Their hundred dollar warranty doesn't mean anything. Send in defective lenses and they'll charge you fifty percent of the replacement cost to fix the issue. Complete waste of your money. I'll be warning others about my awful experience here. One star is honestly too generous but that's the minimum I can give.
Michelle P.Dec 3, 2024
I've reached out multiple times about my order with no luck. The website promised next day shipping but my order has been stuck in 'preparing' status for almost a month now. I've sent emails four different times, including two requests to cancel and get my money back because this wait is ridiculous. The only response I got basically ignored what I asked and said they'd check with the lab. I've bought from them before and loved the actual product, but opted to go through Amazon this time just to have more color options available. I've gotten packages from cheaper online retailers faster than this. I won't be ordering from lucyd directly ever again.
Helena B.Nov 12, 2024
I'm completely stunned by how incredible the customer service is at Lucyd! Everything from start to finish went smoothly. Questions got answered right away and in detail. Ordering internationally to the UK from the US wasn't easy but the team went the extra mile, always helpful and respectful, making me feel like I actually mattered as a customer. I'm now a Lucyd customer for good and I'll keep buying my glasses from them, that's for sure! I'd recommend them to anyone who wants quality products and genuine care.
Robert L.Aug 9, 2024
Really disappointed with the customer service here. Their chat support feels like you're talking to an automated system that just asks for your email and then nothing. They advertise a discount code with supposedly no strings attached, but once you go through checkout and try to apply it, you get a message saying it won't work for your item. I'm filing a report with consumer protection authorities because this looks like a textbook false advertising scam.
lucyd.co Review FAQ
What is Lucyd's average rating on RetailCoupons.com?
Lucyd is rated 3.6 out of 5 based on 11 customer reviews. The ratings are polarized, with the majority of shoppers giving either five stars or one star.
What do customers like most about Lucyd glasses?
Reviewers frequently praise the audio quality, saying the sound impressed them enough to get compliments from strangers. Customers also highlight durability and longevity, build quality, fast charging, all-day battery life, and fair pricing. Several shoppers mention being loyal repeat customers who buy multiple pairs for family members.
What are the main complaints about Lucyd?
The most common complaints involve product longevity, with customers reporting devices that stopped charging or functioning within 14 months of purchase. Several reviewers also express strong dissatisfaction with the warranty policy and return process, claiming the company does not honor stated policies and charges high replacement fees for defective units.
How does Lucyd handle customer service and warranties?
Experiences vary significantly. Some reviewers report that Lucyd's support team was responsive and went above and beyond to resolve issues. Others claim the hundred dollar warranty is ineffective and that the company charges fifty percent of replacement cost for defective lenses, contradicting stated policy. This inconsistency appears to be a key source of frustration.
Would customers recommend Lucyd glasses?
Loyal customers strongly recommend Lucyd, citing the brand's innovation in the smartglass market and their own multi-year positive experiences. However, shoppers who experienced product failure or warranty issues explicitly warn others against purchasing, suggesting the decision depends heavily on whether your device performs as expected.