Lumens Reviews

I ordered a flush mount alabaster light that said it was in stock on their website. A month went by and it never shipped with zero notification about any delay. I called and they apologized with a new estimated ship date in late April. That didn't happen. I called back in May and got another delay. After going in circles, they finally said it might not arrive until August and it was coming from China. The rep I talked to didn't seem sorry at all and offered nothing to make it right. I got so frustrated I just asked for my money back. The bottom line is their website stock info and shipping estimates can't be trusted. It was a terrible experience. Go somewhere else.

I ordered on March 6th and the website said items would ship in 1 to 2 days. That didn't happen at all. I called and emailed customer service multiple times and kept hearing it would go out 'next week,' but I didn't actually get the lamps until May 17th over two months later. The website never updated its information either, continuing to show that fake 1 to 2 day estimate when other retailers had way more honest timelines. Now it's mid-June and I'm still waiting on a light bulb that's supposed to ship July 30th nearly five months after I ordered it but the site still claims 3 to 4 days. This is seriously misleading and unacceptable. Don't believe their shipping dates and honestly, don't trust this company. Really bad experience overall.

I bought two ghost chairs from Lumens for $979 total but my credit card got charged $2,222. Over two months I called Lumens four times and each time they assured me the problem was obvious and that accounting or a manager would call me back within 24 to 48 hours. I never got a call back, but eventually my card got refunded $1,127 which is still short of what they owed me. I'm planning to buy four more chairs but I'm getting them from a different company this time.

DO NOT ORDER from here! They never sent the chandelier I ordered in the first place. I had to call multiple times just to get them to send a replacement. When the replacement arrived, it was completely shattered. Not shocking given they shipped it UPS instead of using proper delivery. They asked for pictures proving damage which is fair, but then you'd expect things to move quickly right? Wrong. They actually wanted me to haul an 85 pound broken chandelier to a drop off location myself. I literally had to laugh at that suggestion. Eventually I just canceled the whole order but I still can't get them to pick up the shattered chandelier they sent. On top of everything, they won't give me a refund until they get their chandelier back. I've lost count of how many calls I've made. It's a different person every time who has no idea what's going on. Who even knows if I've been refunded yet. They say one thing on the phone and then nothing actually happens. I explained that I can't hire movers to return their damaged product because that's their fault, not mine. You'd think that wouldn't need explaining, so either they're running a scam or they have serious problems.

I'd recommend staying away from this place. Their customer service is absolutely terrible and the return shipping fees are outrageous. I'm never coming back here!

Don't order from them. I got two wall sconces in January and what arrived didn't match the pictures and was lower quality than expected. When I tried to return them, the shipping cost was $50 just for two wall sconces. I'm never buying from them again and I'd warn you not to fall for it either. They don't show enough product photos and they lock you into these huge return shipping charges.

This company is just awful. I bought a fireplace over the summer and they charged my card right away, but the item never actually arrived. When I called to check on it, they said they couldn't find any shipping details and promised to contact the manufacturer and call me back. Nobody ever called. After multiple attempts to reach them, I finally demanded my refund, and they said it was being handled. It never showed up. I've now followed up twice and asked for a manager, and they said the manager would call me back but haven't. They owe me close to $2,000 and this whole thing has been going on for months. I'm looking into taking legal action at this point.

Great experience with them! We spent a lot of time searching for dining chairs we loved and found them on Lumens at a much better price. I usually read a ton of reviews before buying anything, and I'll admit I should've checked earlier before ordering over the weekend. Let's just say some of what I read made me nervous. So Monday morning I called both the manufacturer and Lumens to double check everything before it was too late. The manufacturer confirmed they're legitimate and authorized, and Lumens picked up right away and were really helpful. We got our six chairs in less than four days after ordering, even before Lumens sent us the tracking information. Delivery went smoothly with no problems. Looking at all those online reviews, I think a lot of the issues are with specific manufacturers rather than Lumens itself. That said, I also didn't have to return anything so that's not an issue for me. I will say their customer service team was really solid. I'd definitely check them out first before my next home furniture purchase.

Lumens is now my favorite place to get lighting! The sales team was super helpful in narrowing down what I needed. Everything came quickly and arrived perfectly. I'm really happy with my new bedside light, it's exactly what I needed!