Luminara.com sells personal care and specialty items online. This page aggregates customer ratings and reviews to help shoppers make informed decisions about whether to purchase from this retailer.
luminara.com Reviews
1.0
21 reviews
What Shoppers Say About luminara.com
Created with AI, based on recent reviews
Luminara.com has received uniformly negative feedback from shoppers, with a 1.0 out of 5 rating based on 21 reviews. Across all reports, customers describe serious issues including non-delivery of paid orders, receipt of wrong or damaged items, and products that do not match website descriptions. Multiple reviewers characterize the business as a scam operation and report experiencing unresponsive or obstructive customer service, with refund requests denied and return approval processes that are slow or deliberately unhelpful.
Shoppers consistently advise others to avoid this retailer entirely. Common complaints include total order non-arrival, poor product quality relative to advertised items, lack of response to customer inquiries, and difficulty obtaining refunds or return authorizations. No positive aspects of the shopping experience were reported across the available reviews.
Customer Reviews (21)
Sorted by: Most recentRobert D.Mar 27, 2026
Bought reading glasses, paid for them, and never got them. These people are just taking money. They're thieves plain and simple.
Paul R.Feb 4, 2026
Had an issue with my order from this seller. Got the wrong items and the quality was garbage. Waited almost 2 months and then reached out to customer service multiple times. When I asked for a refund they kept refusing. These people are straight-up scammers. Don't give them your money.
Chris J.Dec 11, 2025
Don't order from this place. They're a fraudulent operation that ignores emails and never sends order updates. Just stay away and shop somewhere else.
Jessica V.Dec 8, 2025
Received a damaged item plus had something else I wanted to return. Their return approval process is ridiculous. I've been waiting days just to get permission to send something back. They either don't want people returning items or just don't care at all. It's really frustrating considering their products aren't cheap. This company won't get my business again.
Catherine M.Nov 25, 2025
This is a straight up scam. Never received my order and reached out to customer service right away but got no response. The stuff that did arrive looks cheap and nothing like what's shown on their website. It's not worth having and their customer service is nonexistent. Avoid Luminara completely.
Monica S.Aug 25, 2025
Saw their denture ads on Tik Tok and ordered a pair. What arrived was a bag of plastic balls and some fake teeth strips in a lucky packet. These people are running a major scam and need to be shut down on that platform immediately.
Marcus T.Jul 21, 2025
This company needs to be called out for being a complete scam. I spent R500 on eye clay correction that never showed up. They claim to ship from China to South Africa, but shipments disappear into a black hole. Straight up fraud and should be exposed publicly.
Angela B.Jun 17, 2025
Paid R499 for a clay concealer and received something from Temu that's worth like R82. They're not even responding to my emails about this bait and switch.
Edward H.May 25, 2025
Placed an order for eye cream last October. After waiting six weeks with no shipment, I started asking questions but only got evasive answers. I spent the next half year repeatedly contacting them requesting either delivery or a refund. Seven months later they finally refunded me. Do not use this company.
Thomas W.May 25, 2025
Ordered an eye cream in October and got nothing after six weeks. Started emailing them and got vague runaround responses. Over the next six months I kept emailing asking for either my product or a refund. Took over seven months total before I finally got my money back. Skip this company entirely.
luminara.com Review FAQ
How is Luminara.com's rating calculated?
The 1.0 out of 5 rating is based on 21 customer reviews submitted to RetailCoupons.com. Each review contributes one rating (1 to 5 stars), and the average of all ratings produces the overall score.
What do customers praise about Luminara.com?
Based on available reviews, no positive feedback has been reported. All submitted reviews describe negative experiences.
What are the main complaints about Luminara.com?
The most common complaints include orders that never arrive, receipt of wrong or damaged items, products that do not match website images, unresponsive customer service, refusal to process refunds, and slow or unreasonable return authorization procedures.
Do customers recommend shopping at Luminara.com?
No. Reviewers explicitly advise other shoppers to avoid this retailer and to shop elsewhere for their needs.
How can I submit a review of Luminara.com?
Customers can share their experiences at RetailCoupons.com to help other shoppers. Reviews should be based on genuine purchases and describe what you actually experienced with the retailer, its products, and its customer service.