Magellans is an online retailer specializing in travel gear, clothing, and accessories for consumers planning trips and outdoor adventures. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand real purchasing experiences before buying from the store.
Magellans Reviews
1.5
16 reviews
What Shoppers Say About Magellans
Created with AI, based on recent reviews
Magellans is rated 1.5 out of 5 by 16 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Shoppers report significant problems with order management, including items stuck on backorder without notification, difficulty tracking orders, and a website that frequently malfunctions. Return and exchange processes have been a major source of frustration, with customers describing them as unnecessarily complicated, citing unhelpful customer service representatives, long hold times, and unexpected return processing fees. Several reviewers noted they previously shopped at Travelsmith and found Magellans to be a disappointing replacement that lacks products they relied on.
The few positive aspects mentioned in the rating distribution do not clearly emerge from recent review excerpts, suggesting any satisfied customers are a small minority. Recurring complaints center on poor operational execution: orders trapped in backorder limbo, inadequate communication from the company, website functionality issues, and returns that take months to process despite repeated customer contact. Customers describe feeling misled about product availability and frustrated by difficulty reaching effective customer support, leading to strong warnings against shopping with this retailer.
Customer Reviews (16)
Sorted by: Most recentSteven V.Mar 2, 2024
I ordered some items online and put them on my credit card. A few days later I noticed a mysterious monthly charge on my bill for a membership I never signed up for. Something on their checkout must have been already checked off without me realizing, but I definitely never clicked anything to authorize an ongoing monthly fee. No emails warned me about this charge either. It's really unethical and deceptive what they're doing. Make sure you watch your credit card closely if you buy from them. You could end up paying close to $18 a month for something you never agreed to, and you might not catch it for a while. I won't be shopping there again. They also claim to be BBB accredited on their site but when I looked them up, they're not even listed. Order at your own risk.
Kevin P.Feb 1, 2024
Really happy with how this purchase went. My order showed up in just five days and the items I got, including a shirt, pants, and wallet, are excellent quality. No problems at all with Magellan's. I was hesitant based on some of the negative feedback I'd seen, but our transaction was smooth. I knocked off one star because we never got order confirmation or shipping update emails. Had to go check the website myself and make a call to find out what was happening. Overall though, we're satisfied customers and would order again.
Richard F.Sep 5, 2022
They used to be great. Not anymore. First order got cancelled. Tried placing another one. Then they put me on hold asking for the number off the back of my credit card plus some extension code. All of this without even calling me first. Their whole customer service setup doesn't make sense. I still haven't received a simple order and it's almost been two months of dealing with this.
Jennifer H.Aug 10, 2022
This is my second time ordering from them recently for a vacation and both times the items showed as in stock on their website. Processing took about two weeks, then I learned the main item I wanted was back ordered and wouldn't arrive before my trip. Here's another annoying thing: they charged full shipping upfront even though I'm only getting a luggage tag now and won't receive two larger gel cushions later. That's apparently just how they operate. When I checked their site later, that same back ordered item was listed as available. Seems like Magellan's doesn't let customers know about back orders upfront. This is supposedly a travel company, so they should understand people need items for actual trips and can't wait months. I asked about expedited shipping for the delayed item but they don't offer that. I'm pretty disappointed since my experiences with them used to be much better.
Margaret H.Apr 26, 2022
This company used to have a good reputation. Now they're running straight up scams. When I tried placing an order online, a message popped up saying they couldn't process it and to call customer service. So they placed my order for some camisoles over the phone and then told me the state required shipping fee on a $50 purchase was $45. I immediately wanted to speak to management and cancel. Instead of helping me, they pushed a VIP membership plan. Really? Just be careful and avoid ordering from this site.
Thomas B.Jan 24, 2020
So I ordered something one size fits most. I guess I already reviewed this company before! Anyway, the reason for four stars is I found a recurring $14.95 charge that had been going on for a few months. I should probably check my statements more carefully. I called the number on the charge and they reversed all of it. Turned out it was for some VIP membership club I don't remember ever joining. I'm not giving five stars because the toll free numbers listed on their contact page don't even work.
Magellans Review FAQ
How is Magellans' average rating calculated?
The rating is computed from all verified customer reviews submitted to RetailCoupons.com. The current average of 1.5 out of 5 reflects the experiences of 16 shoppers who rated their purchases and service.
What are the most common complaints about Magellans?
The dominant issues shoppers report include extended backorders without upfront notification, orders difficult to track through a malfunctioning website, unhelpful or hard-to-understand customer service representatives, and complicated or costly return processes. Several customers also mention that product selection has declined compared to a predecessor brand.
Do shoppers recommend Magellans?
Current reviews do not show strong recommendations. The overwhelming majority of ratings are one star, and recent reviewers actively caution others against shopping with the company, citing unresolved customer service issues and poor operational practices.
What issues have shoppers faced with returns and exchanges?
Customers describe returns as a difficult, time-consuming process. Reported problems include unexpected restocking or processing fees (one shopper was charged nearly $20), unresponsive staff, supervisors unwilling to assist, exchanges that are treated as complicated transactions rather than simple swaps, and returns that remain unresolved for months despite repeated follow-up attempts.
How can I write a review of Magellans on RetailCoupons.com?
After making a purchase from Magellans, you can submit a detailed review on RetailCoupons.com describing your experience with product quality, website usability, shipping, customer service, and returns. Include specific details and your overall rating to help other shoppers make informed decisions.