Magic Candle Company specializes in Disney-inspired candles, fragrances, room sprays, wax warmers, and monthly subscription gift boxes. This page aggregates shopper reviews to help you evaluate the store's products and customer service before you buy.
magiccandlecompany.com Reviews
2.7
3 reviews
What Shoppers Say About magiccandlecompany.com
Created with AI, based on recent reviews
Magic Candle Company receives sharply divided feedback. One satisfied shopper praised the Disney-themed candles, fragrances, room sprays, and wax warmers, highlighting the monthly gift box subscription as a standout feature. However, two reviewers raised significant concerns: one experienced a shipping failure and reported that the company refused to refund expedited shipping costs despite the service not being delivered, citing their terms and conditions. The other reviewer alleged that the company removes unfavorable reviews from their site while publicly denying involvement in review moderation, calling the practice dishonest.
The stark rating split (one, two, and five stars with no middle ratings) and conflicting accounts suggest potential issues with both order fulfillment and review management that may warrant investigation before purchasing.
Customer Reviews (3)
Sorted by: Most recentDavid K.Oct 24, 2022
I'd recommend looking elsewhere. I paid extra for expedited shipping and my order never showed up. When I asked for a full refund, they refused to reimburse the shipping costs even though the service I paid for didn't get delivered. They just pointed to their terms and conditions about not covering shipping refunds. The problem is they failed to provide what I actually paid for, which should mean the entire agreement is broken. Unless you're comfortable losing money on services they don't fulfill, I'd skip this company.
Jennifer T.Mar 1, 2022
The reason you see five stars everywhere is simple: they remove anything less favorable. When people bring this up on consumer sites, they deny they have anything to do with their review moderation and claim things auto-publish if you use the purchase email, which isn't true. It's pretty dishonest if I'm being frank. Their actual merchandise is decent for the most part, though some items miss the mark, but their shady review tactics are a real turnoff. They've lost my business because of how they operate.
Sarah M.Feb 27, 2022
Disney fans will absolutely adore these candles! The fragrances are amazing, and I'm equally impressed with their room sprays and wax warmers. My favorite part was trying out their monthly gift box subscription. My sister surprised us with one for the holidays and it was such a cool idea. For about thirty bucks a month, you get a nice selection of items like a candle, room spray, car air freshener, and some kind of wax melt cube. The box itself is shaped like a suitcase which is adorable. Each month felt like opening a little surprise package with quality stuff inside!
magiccandlecompany.com Review FAQ
What is the average rating for Magic Candle Company?
Magic Candle Company is rated 2.7 out of 5 based on 3 customer reviews on RetailCoupons.com.
What do shoppers like about Magic Candle Company?
Reviewers praised the quality and fragrance of the Disney-themed candles, room sprays, and wax warmers. The monthly gift box subscription was highlighted as a creative and worthwhile offering at approximately thirty dollars per month.
What complaints have shoppers made?
Reviewers reported two serious issues: one customer's expedited shipping order did not arrive and the company refused to refund the shipping charges despite failing to deliver the paid service, and another reviewer alleged the company removes negative reviews from their site while publicly denying involvement in review moderation.
Do shoppers recommend Magic Candle Company?
Recommendations are mixed. One shopper strongly endorsed the products and subscription service, while two others advised looking elsewhere due to shipping failures, refund denials, and concerns about review transparency.
How can I write a review for Magic Candle Company?
You can submit a review on RetailCoupons.com based on your purchase experience. Please provide honest, detailed feedback about product quality, customer service, shipping, and overall satisfaction to help other shoppers make informed decisions.