Marathon Watch sells timepieces ranging from quartz to mechanical watches, positioning itself in the mid-range watch market. This RetailCoupons.com review page aggregates shopper ratings and feedback to help you understand what customers actually experience when buying from the company.
Marathon Watch Reviews
2.0
4 reviews
What Shoppers Say About Marathon Watch
Created with AI, based on recent reviews
Marathon Watch has a highly polarized rating profile, with 4 shoppers rating the store 2.0 out of 5. Three-quarters of reviewers gave one-star ratings, citing significant product defects including internal failures, detached hour markers, and moisture intrusion that appeared within the first week to first year of ownership. Multiple shoppers report that customer service refused warranty coverage for these issues, leaving them to pay for external repairs. The single five-star review praised the store's promotional pricing, student discounts, and smooth warranty service for a different product line, suggesting that experiences vary considerably across Marathon Watch's offerings.
The most consistent complaint involves the company's apparent unwillingness to address manufacturing defects under warranty, with reviewers expressing frustration that Marathon Watch markets itself as a high-quality brand but does not deliver on that promise through product durability or customer support. The one positive review indicates that some customers do receive satisfactory service and pricing, but this appears to be the exception rather than the norm based on the current feedback.
Customer Reviews (4)
Sorted by: Most recentTyler H.May 13, 2024
The watch I received fell completely apart internally during the first week I owned it. When I contacted the company about getting it fixed or replaced, they refused to help. Marathon Watch likes to talk about being high quality, but the actual product doesn't back that up. I'd tell anyone thinking about buying from them to look elsewhere instead, since you honestly have no idea what condition you're going to get when your order arrives.
Sarah M.Feb 2, 2024
I picked up one of their entry level quartz watches and had a really frustrating experience. Within a week of getting it, two of the hour markers popped off and started bouncing around inside the case. When I reached out to Marathon Watch about it, they said it wasn't something their warranty would cover. I ended up having to pay a local watchmaker to fix it myself. After spending extra money on repairs, I'm definitely not going back to this company.
Kevin T.Jun 6, 2023
My partner gave me this watch three years ago. During the first year, moisture started building up inside the case even though I never wore it swimming or in the shower. I reached out to their customer service and got absolutely nothing back. Eventually I put some petroleum jelly around the seals as a temporary fix and that seemed to help. Last week the watch stopped running. I'd had the battery replaced about a month earlier, so I swapped in a new one but it still wouldn't work. I've tried contacting their support multiple times now and keep getting silence. It's frustrating because when I was in the military, you got actual customer support when something broke. These so-called Military Grade watches from Marathon don't deliver the same level of care, and at this point I've pretty much given up on hearing back from them.
David R.Dec 1, 2021
Marathon Watch offers some really solid promotional pricing around the holidays, plus they have student discounts which is nice. I bought an MSAR a couple years back, and when it needed service work recently, they made the whole warranty process pretty smooth and got everything taken care of for me.
Marathon Watch Review FAQ
How is Marathon Watch's rating calculated?
The 2.0 out of 5 rating is based on 4 verified customer reviews submitted to RetailCoupons.com. Each shopper rates their experience on a scale of one to five stars. The current distribution shows 75% one-star ratings and 25% five-star ratings, with no middle-ground feedback.
What are the most common complaints about Marathon Watch?
Multiple reviewers report product defects appearing within the first week to first year, including internal mechanism failure, detached hour markers, and moisture accumulation inside watch cases. The most significant complaint is that Marathon Watch's customer service has refused to honor warranty claims for these issues, forcing customers to seek repairs elsewhere at their own expense.
What do customers praise about Marathon Watch?
The one five-star review highlighted competitive holiday promotional pricing, availability of student discounts, and smooth warranty service for at least one product line (MSAR). This reviewer had a positive experience when service work was needed.
Would shoppers recommend buying from Marathon Watch?
Based on current reviews, recommendation is mixed. Three reviewers explicitly advised against purchasing from the company due to quality and service issues. The fifth-star reviewer appears satisfied but represents a minority opinion, while that shopper's positive experience with warranty service contradicts other reviewers' negative encounters.
How can I write a review for Marathon Watch on RetailCoupons.com?
After making a purchase from Marathon Watch, you can submit a review describing your experience with product quality, durability, customer service, and value. Detailed reviews that mention specific models and timelines help other shoppers make informed decisions. Both positive and negative feedback is welcome and helps build an accurate community picture.
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