Marimekko is a Finnish design company known for home goods, textiles, tableware, and accessories featuring distinctive patterns and bold aesthetics. This page aggregates shopper reviews and ratings for Marimekko products and services to help you understand what customers are actually experiencing when they buy from the brand.
Marimekko Reviews
2.4
23 reviews
What Shoppers Say About Marimekko
Created with AI, based on recent reviews
Marimekko shoppers are deeply divided. Satisfied customers praise the brand's design aesthetic, vibrant patterns, and exceptional product durability, with some reporting items remaining in excellent condition after more than a decade of use. These loyal reviewers also highlight positive experiences with customer service, including warranty replacements without receipts. However, a large majority of recent reviewers report significant quality control issues and poor customer support. Common complaints include seams coming apart after minimal wear, functional design flaws in bags (weak magnetic closures, stiff mechanisms, poor laptop fit), and refusal of refunds or returns. Many shoppers express disappointment that a premium Finnish brand is not meeting quality expectations, particularly when support teams dismiss legitimate defect claims as normal wear and tear.
The stark divide in ratings suggests inconsistent product quality or quality deterioration over time. While some customers become highly loyal based on excellent experiences, many others feel the brand is failing to deliver on its premium positioning. Customer service responsiveness appears to be a significant pain point for dissatisfied buyers.
Customer Reviews (23)
Sorted by: Most recentDiane M.Nov 16, 2023
My orders have always arrived quickly to Scotland and the products, whether textiles or kitchen items, have been in great shape. That said, for a brand with Marimekko's reputation, the packaging experience needs improvement. They should stick to one standard. Orders from Finland come in proper branded cardboard boxes, but when I got my Unikko bedspread from elsewhere, it showed up wrapped in what looked like a plain grey garbage bag with just my address written on it. No branding, nothing. It felt really cheap and disappointing. For a luxury brand, I'd expect consistent, thoughtful packaging every time. I'd also love to see them switch to eco-friendly materials like paper tape instead of plastic, and definitely retire those awful plastic bin bag wrappings for both aesthetic and environmental reasons.
Christopher W.Oct 24, 2023
I bought some things online as a birthday present and they said delivery would be 3-5 business days. After 6 business days with no updates, I emailed them. I also tried calling their main office number three times but kept getting voicemail. They finally emailed on day 6 saying my order shipped, but there's no way to track it. Terrible service and I won't be coming back. I've seen lots of complaints about this company online.
Michael P.Oct 20, 2022
Ordered a sweater on Monday and had it by Thursday in Denmark. Super speedy delivery and everything arrived in perfect condition. Thanks so much!
Jennifer L.Oct 20, 2022
Ordered a sweater on Monday and it got here to Denmark by Thursday. Incredibly fast shipping. Everything was perfect. Really appreciate it.
Amanda F.Mar 24, 2022
I have a real problem with Marimekko. Skip them if you're in the UK. When you return something, they won't refund the tax you paid on it.
Emma K.Jul 22, 2021
My kids each got a blanket cover set from grandma and we wanted to exchange for different colors and get a refund the same day. Turns out we couldn't because we only had the receipt but not the original card used for purchase. The store staff understood our situation but couldn't do anything about it. A cash refund would have been the right call, but that wasn't an option. It's unfortunate to feel this way about such a well-known brand, but I won't be shopping there again.
Victoria B.Nov 27, 2020
Love shopping here. High quality items, beautiful designs and shipping happens really quickly!
Rachel K.Nov 27, 2020
Fantastic brand to shop from. The products are high quality, the designs are beautiful, and delivery was really fast!
Amanda J.Oct 13, 2020
Really unreliable company. I ordered something, realized the size was wrong, and after confirming with support that I'd get a full refund, I shipped it back over two weeks ago. Starting last week I've emailed and called their team 4-5 times to check the status, plus messaged them on social media multiple times. Still nothing. No response, no refund. The dress quality itself was disappointing, and now their non-existent customer service makes me question if anyone's actually working there. Still waiting for my refund to this day.
Nathan J.Apr 16, 2020
I placed 2 orders two weeks back and they still haven't even shipped. Customer service keeps giving me vague responses like we're doing our best and thanks for being patient. Not worth it. If your online sales jumped because you closed physical locations, then actually hire enough people to handle the volume or move staff to ecommerce.
Marimekko Review FAQ
What is Marimekko's average rating and how many reviews are included?
Marimekko is rated 2.4 out of 5 based on 23 customer reviews on RetailCoupons.com. The ratings show a polarized distribution: 57 percent gave 1 star, 30 percent gave 5 stars, 9 percent gave 2 stars, 4 percent gave 3 stars, and no reviewers gave 4 stars.
What do satisfied customers praise most about Marimekko?
Five-star reviewers consistently highlight the visual design and vibrant patterns as attractive and fun. They also emphasize exceptional durability, with some reporting items like dishes and tableware remaining in excellent condition after 10+ years of regular use. Positive reviewers also note strong customer service experiences, including warranty replacements made without original receipts.
What are the main complaints from negative reviewers?
One-star reviewers report quality control failures including seams coming apart after just two washes, weak magnetic closures on bags, stiff or difficult-to-use opening mechanisms, and poor functional design (such as laptop sections that don't fit laptops properly). The most frequent complaint is unresponsive or unhelpful customer service, with support teams refusing refunds and dismissing legitimate defects as normal wear and tear.
Do customers recommend Marimekko?
Recommendations are mixed and depend entirely on experience. Satisfied customers express strong loyalty and indicate they would recommend the brand based on quality and customer service. However, dissatisfied customers explicitly warn others to research before purchasing and express regret about their orders, suggesting they would not recommend the brand.
How can I leave a review of Marimekko on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews of Marimekko and its products. Share your honest experience, including specific details about product quality, durability, design, customer service, shipping, and whether you would recommend the brand. Your review helps other shoppers make informed decisions.
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