Mark and Graham Reviews

If there was a zero-star option I'd use it. Reading through other reviews, I'm clearly not alone in getting a personalized item that was completely wrong and dealing with nightmare customer service. I ended up disputing the charge through my bank. I'm never ordering again.

Really disappointed with the gift wrapping service. I ordered over six hundred dollars worth of gifts for family members and paid extra for individual wrapping and shipping. Nothing was wrapped and everything had price tags still on them. I only found out by asking around when people were confused about whether they were actually gifts. Customer service put me on hold for half an hour just to say that since I had no proof the items weren't wrapped, they'd only refund the wrapping cost. The whole interaction was condescending and rude.

Don't order from this company. I bought a waxed canvas and leather travel pouch in chocolate with personalization. According to the listing, the monogram should have been recessed in dark brown for a high-end appearance. Instead, I got cheap silver foil letters with smudges and spots around the lettering. My only option is a replacement. This doesn't feel like a one-hundred-dollar quality item. The website pictures don't accurately show what you're actually getting. This is false advertising and a bait-and-switch tactic. Stay away.

I used their size chart to order a collar and it didn't fit properly. Found out I couldn't exchange it because it was marked as clearance and final sale, which I didn't realize at checkout. Had to spend over twenty minutes on hold with customer service just to hear this. Won't be ordering from here again.

Ordered what I thought was a travel bag but got something the size of a large purse instead. I also purchased the electronics holder which looks nice but won't accommodate my tablet with its protective case. Added a cross body strap to the order, but the rings don't fit the bag so the strap is useless since the rings are too small. The bag looks fancy but based on other reviews it won't last long. I spent nearly six hundred dollars total on an undersized bag, a case that doesn't work, and a strap that doesn't attach properly. I assumed it was connected to well-known brands but I should've just bought from an established luxury company where I could actually get what I wanted or exchange it. Never again.

Purchased a cooler bag that I really liked the five or six times I used it. Then the zipper broke and the company refuses to send a replacement or offer a refund. It wasn't cheap and it's completely defective. The bag was great during the limited time I could use it, but I'm very disappointed in how poor the quality turned out to be.

Had two frustrating situations with this company in one month, both involving unexpected backorders without any warning. I actually called customer service before placing my order to verify the item was in stock. They assured me it would ship on time. Days later, I checked my account myself and discovered it was backordered. No email notification, no alert at all. I sent a customer service email on the twenty-third that got ignored completely. When I finally called back, I got transferred between different people and was told it was too late to cancel, even though the problem was their mistake. This lack of communication and accountability is really frustrating, especially when it happens repeatedly. Based on these experiences, I'm definitely going to think twice before ordering here again.

Placed an order for two items and was charged immediately. They claimed the shipment went out but I never received anything. When I contacted UPS, they had no record of the company ever dropping off the package. Customer service kept insisting a shipping label was made and pickup would happen, but nothing ever materialized. This has never happened to me with any other retailer. Do not buy from this company.

Had a terrible experience with this company. I paid sixty-eight dollars for monogrammed charms that honestly weren't worth more than fifteen dollars. They were supposed to be gifts but the quality was really poor and the charm itself was tiny. I called customer service disappointed and the rep put me on hold to ask for approval on a return. They said they'd do it one time only and would credit my original credit card for the full amount. But when I sent them back, I found out I was getting merchandise credit to use at partner stores instead of a credit card refund. Nobody mentioned that option when they said they'd credit my card. This company doesn't stand behind what their customer service reps tell you. Don't order unless you want to be frustrated and unhappy. They don't back their products at all.

Ordered a beach bag and it shipped incredibly fast. It's adorable and arrived in perfect condition with no defects. I'm surprised by all the negative reviews out there.