memobottle Reviews

Amazing! I'm confused by all these other reviews honestly. I grabbed 2 bottles on a Saturday and they got here super fast. Both look stunning and the color options are gorgeous. I'm incredibly thrilled with this purchase. I've been wanting one for ages and now I have one for me and one for my kid. Thanks so much!

Placed an order for a bottle that still hasn't shown up a week later. Zero delivery updates, never got a confirmation, and they won't respond to my messages asking what's going on. I'm about to dispute this charge with my bank to get my money back. Better off shopping elsewhere.

I had a really bad experience with this company. I ordered a bottle plus some extra copper caps, but my delivery only had half of what I paid for. The caps weren't included. I reached out to customer service many times, but they turned down both a refund and sending me a replacement. The worst part is they offered zero solutions at all, no reshipment, no partial refund, zilch. I made it clear that items were missing from what arrived, but they just rejected the whole thing. Companies make mistakes, sure, but how they fix them matters. This company showed zero responsibility and didn't want to help with an obvious problem with the order. I'd tell anyone considering buying from them: if something messes up with your order, don't expect this company to help you or make it right.

Don't order from this company. I placed an order several months back and still haven't received anything. I've sent multiple emails trying to find out what's happening, but they've completely stopped communicating with me.

Placed my order mid-November and it never arrived. When I checked tracking, it said the package was lost. The company won't return emails and there's no phone line to call. This was a bad choice. Stay away. UPDATE: The company finally reached out and gave a sincere apology. One of their employees, Jennifer, walked me through everything and actually fixed the issue. They even sent me a free bottle as a replacement. After how they handled making this right, I'd consider ordering from them again.

Ordered late November. Got a notice on mid-December that the package was lost and to reach out to the company. I contacted them but got no response. Tried their online support chat too and still nothing. They took my money and haven't said anything about sending a replacement or fixing the situation in any way. This feels really suspicious. On top of that, they seem to delete comments on their social media when customers mention getting ghosted with lost or missing orders.

The 2 to 5 business day delivery window isn't realistic to promise customers. This company really needs to set better expectations from the beginning, especially when running sales or dealing with busy seasons. The communication side of things needs serious work. Using an AI chatbot for customer service is fine, but the real issue is making sure shipping and tracking details are accurate. In the UK, getting a Royal Mail tracking number doesn't actually mean your package has been handed over to Royal Mail yet, so there's a real gap there that needs fixing. I backed this company on a crowdfunding campaign years ago and got two plastic A5 bottles that I still use regularly. The flat shape actually works great for me since I carry it between different spaces and a round bottle doesn't fit right with my stuff. Because of that, I went ahead and bought the stainless steel A6 despite thinking it's pricey for what it is, since it's not even insulated. As you grow bigger, I hope you figure out how to manage your supply chain and shipping better, and really work on talking to customers to avoid all these complaints. I ordered the steel bottle in late November and it didn't arrive until mid-December.

WARNING: DO NOT BUY FROM THIS COMPANY. I ordered over a month ago and have been completely ignored since. I've tried reaching out multiple times asking for tracking or just any confirmation that my stuff shipped. The only thing I got was one vague response saying they were swamped with orders, and then nothing else. No updates, no tracking, no product, nothing. This company clearly isn't actually sending out orders while they're taking people's cash. The whole experience has been frustrating, unprofessional, and completely unacceptable. This is a scam. Stay away.

Ordered a water bottle and it still hasn't shipped out. I can't get a date for when it might ship either. Their customer service response has been terrible.

This is a scam. I placed an order through their website with a promised delivery window of 2 to 5 business days. After a week passed with no updates on my order, I sent them an email asking where it was. They got back saying the bottle I wanted was out of stock and they didn't know when it would be back in, so they offered a full refund. I accepted it but the money never showed up. I followed up with them multiple times and got nothing back. I had to contest the charge with my bank to get the money back.