Merchology specializes in branded merchandise and promotional products for businesses and organizations. This page aggregates ratings and reviews from customers to help you understand what to expect from their ordering process, product quality, and customer service.
Merchology Reviews
2.9
21 reviews
What Shoppers Say About Merchology
Created with AI, based on recent reviews
Merchology receives sharply divided feedback, with shoppers split between those praising quick delivery and responsive customer service and those reporting serious communication failures. Positive reviewers highlight fast shipping, accurate products, and attentive support staff who go the extra mile to resolve issues like shipping errors. However, a substantial portion of customers report being unable to reach account managers or support representatives, experiencing extended delays on mock-ups and sample orders (some waiting months despite promised 5 to 7 day turnaround), encountering unclear or changing fees, and receiving lower-quality branded merchandise than expected.
The consistency of complaints about customer service accessibility and responsiveness suggests these issues are systemic rather than isolated incidents. Shoppers who do connect with Merchology report satisfaction with actual product quality and speed, but the barrier to getting service in the first place remains a significant pain point. The company appears to deliver well once an order is confirmed, but the pre-purchase and communication phases are where most negative experiences occur.
Customer Reviews (21)
Sorted by: Most recentRobert B.Sep 16, 2021
These guys really came through and got everything I needed without any delays.
Nicole B.Aug 3, 2021
Awful experience. We ordered items back in May with a guaranteed two to three week delivery window. Two and a half months later, I had to chase them down multiple times just to get an answer. Turns out they never got the shirts from their supplier but never bothered to let me know. I missed my event entirely because the shirts never arrived, and now it's three months with still no update or any promise of when I'll get them. Very unhappy and will never work with them again.
Timothy G.Feb 15, 2021
We purchased a company-logo jacket for our intern and the whole process went perfectly. I got multiple emails with links to review the design before production started. Our intern absolutely loved his jacket, and I really appreciated how straightforward Merchology made everything from placing the order to tracking it. Would recommend to others.
Michael T.Feb 15, 2021
We got a company-branded jacket for one of our interns and couldn't have been happier. Everything went smoothly from beginning to end. After I placed the order, I got several emails with links to approve the design before they started production. The intern was really pleased with the jacket, and I appreciated how simple Merchology made the whole experience from ordering to paying to tracking. Definitely recommend them.
Jessica W.Nov 2, 2020
Our experience was really great when we ordered embroidered zip-ups for our staff and customers to celebrate our company's 25 year anniversary. The embroidery on our logo was actually better than what we were hoping for, and the shipment came right on schedule! Definitely interested in ordering from them again, and most likely will because folks were really thrilled with what they got!
Amanda J.Nov 2, 2020
We had a wonderful experience ordering embroidered zip-ups for our staff and customers as a gift for our company's 25 year milestone. The logo embroidery turned out even better than we expected, and it arrived exactly when promised! We'd definitely buy from them again and probably will since everyone absolutely loved their gifts!
Michelle V.Oct 3, 2019
The company advertises products they don't actually stock. It then takes several weeks before they bother telling you about it. When my order showed up, the embroidery looked really poor quality.
Christopher L.Sep 30, 2019
Really bad embroidery work. Please don't order from them! I ordered both men's and women's versions of North Face Black Tech Soft Shell Jackets. I figured the bulk purchase would be worth it just for the quality jacket itself, not really the logo. I got a confirmation email showing PHOTOS with logos that looked properly sized and positioned on the left chest as I requested. Then came an email asking me to approve the logo, but it only showed the logo itself and measurements, not the jacket. Without having the actual item to see the scale, I trusted the original photos they sent me showing the full jacket with logo. I gave the okay. When the jackets arrived, the logo was ridiculously oversized compared to what was shown in their initial photos. I won't wear these or give them as gifts. When I contacted customer service, they said they couldn't help because I'd approved the measurements. They mentioned in their terms that it might look different than the sample, but the difference was way too extreme! If you want something subtle and professional looking, stay away from this company.
Monica D.Sep 27, 2019
Super helpful customer service and super fast delivery. Plus I got some really good discounts too. All around great!
Merchology Review FAQ
How is Merchology's rating calculated?
The 2.9 out of 5 rating is an average of all 21 customer reviews submitted to RetailCoupons.com. The rating distribution shows that 48 percent gave one star, 43 percent gave five stars, and the remaining reviews were spread across two, three, and four stars, resulting in the polarized overall score.
What do shoppers praise most about Merchology?
Customers who rated Merchology highly consistently mention fast shipping, accurate order fulfillment, and responsive customer service representatives. Several reviewers specifically noted that support staff went above and beyond to resolve issues, such as redirecting misshipped orders to ensure on-time delivery.
What are the main complaints about Merchology?
The most frequent complaints center on customer service accessibility and communication. Shoppers report difficulty reaching account managers, unresponsive emails and phone lines, ignored voicemails, and delays on mock-ups and sample orders that can extend months beyond stated timelines. Additional concerns include unclear or changing fees and perceived quality issues with branded merchandise.
Do shoppers recommend ordering from Merchology?
Recommendations depend heavily on your situation. Five-star reviewers indicate the company delivers on product quality and speed once you place an order. However, one-star and two-star reviewers explicitly warn against ordering, citing the difficulty of reaching customer support as a dealbreaker, especially for those needing pre-purchase assistance or mock-ups.
How can I write a review for Merchology on RetailCoupons.com?
After making a purchase from Merchology, you can submit a rating and written review on RetailCoupons.com to share your experience with other shoppers. Reviews help shoppers make informed decisions and provide feedback to retailers about what is working and where improvements are needed.