Metallica's official store carries band merchandise including apparel, accessories, and collectibles. This page aggregates shopper ratings and reviews to help fans evaluate their experience ordering from the official Metallica store.
Metallica Reviews
1.7
9 reviews
What Shoppers Say About Metallica
Created with AI, based on recent reviews
Metallica's official store is rated 1.7 out of 5 by 9 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The primary complaints center on unresponsive customer service, with shoppers reporting that support tickets go unanswered and representatives provide generic responses without resolving issues. Multiple reviewers experienced significant problems including packages stuck in transit for weeks, items lost in shipping, orders that took months to arrive, damaged merchandise with no support response, and unexpectedly high customs fees. Quality concerns also emerged, with one shopper noting that merchandise lacked proper internal tags and labels despite being marketed as official merchandise.
The rare positive reviews suggest that some shoppers have had acceptable experiences, but they represent a small minority. The overwhelming pattern indicates systemic issues with order fulfillment, tracking transparency, and customer support responsiveness. Long-time fans expressed particular frustration, noting that their loyalty was not reflected in the service they received. International orders appear especially problematic, with customs complications and extended shipping delays creating significant barriers to successful purchases.
Customer Reviews (9)
Sorted by: Most recentDavid M.Apr 2, 2026
Terrible customer service experience. They just keep giving you the same responses without actually helping. My package has been stuck in transit for over 3 weeks now, and it's been sitting in Germany for 10 days with no action from them. Update: After trying multiple times to get them to look into it, the package ended up being lost. If they had stepped in sooner, this probably wouldn't have happened. The poster I wanted was a limited edition that's already sold out, so they can't even send me a replacement. This is unacceptable. I've been a huge Metallica fan for over 35 years, but I can't support a company that treats customers like this anymore.
Rachel W.Dec 8, 2025
I made a mistake and bought an overpriced poster, so I right away tried to cancel. Sent in three separate support tickets but got no confirmation on any of them, and the item shipped anyway.
Marcus T.Apr 3, 2025
First and only time ordering. Got hit with over 300 in customs fees, then they lost my hat. When I asked for a replacement, they wanted me to pay even more customs charges. Total damage was close to 700 after currency conversion. Been a dedicated fan for 37 years and even a member of the fan club, but this whole thing left me feeling disrespected and let down. Never buying from them again.
Jennifer L.Jan 7, 2025
Bought something in November that was supposed to be a Christmas gift. Still waiting for it to show up.
Christopher B.Dec 20, 2024
Bought a hoodie from the official Metallica store and felt completely cheated. It's supposed to be official merchandise but honestly looks like something you'd find on a street corner. No internal tags, no labels, nothing showing it's actually from Metallica. I found a similar Metallica jacket at H&M that looked way nicer and higher quality for the exact same price. When I tried to return it, I had to pay for shipping, which cost almost as much as the hoodie itself. Really disappointed. Can't recommend the official site. The stuff doesn't match what you pay for it, and their return policy makes it even worse.
Vincent S.Dec 7, 2022
My order arrived damaged, but when I tried to get help through support tickets or fax, the store never responded.
Robert K.Mar 30, 2021
Got a Metallica shirt for my grandson and it arrived pretty quickly, but the actual shirt was really disappointing. There's no tag on it and it was made in Mexico (the writing inside is barely visible). The material is so flimsy you can almost see right through it. They claim on their site that they want to hear feedback, but there's no email or contact option anywhere.
Steven R.Dec 24, 2020
I ordered and paid for 4 shirts at the beginning of December. They sent an email on December 14th saying they shipped, but they didn't actually ship them. Here we are on Christmas Eve and the shirts still haven't gone out. These were supposed to be my son's main Christmas present. I'm furious. Never ordering from this place again. This ruined my family's Christmas. Don't waste your money with these people.
Metallica Review FAQ
How is Metallica store's rating calculated?
The 1.7 rating is the average of all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 9 reviews have been submitted, with the majority being one-star ratings.
What are the main complaints about ordering from Metallica's store?
The most common issues reported are unresponsive customer service (support tickets and fax inquiries going unanswered), prolonged shipping delays, packages getting lost in transit, items arriving damaged with no recourse, and unexpectedly high customs fees on international orders. Several shoppers also reported quality concerns with merchandise lacking proper labeling.
Are there any positive experiences with Metallica's official store?
While the majority of reviews are negative, a small percentage of shoppers rated their experience three or five stars, suggesting that some orders do arrive successfully. However, these positive experiences are significantly outweighed by the volume of complaints about service and fulfillment.
Do shoppers recommend ordering from the official Metallica store?
Based on the review data, the overwhelming consensus suggests caution. With 78 percent of reviews being one-star ratings and recurring reports of lost packages, unresponsive support, and quality issues, most reviewers do not recommend the store. Shoppers noted finding comparable merchandise at other retailers with better service and quality.
How can I write a review of Metallica's official store?
You can share your own experience at RetailCoupons.com by submitting a detailed review that describes your purchase, delivery experience, product quality, and customer service interactions. Honest feedback helps other fans make informed decisions about where to buy official Metallica merchandise.