Moleskine Reviews

Don't order online from Moleskine if you're in the UK. All their items get shipped from Italy and you can't return anything to UK stores. Their website doesn't mention that shipping goes overseas, and the return process sounds simple until you actually try it. It's crazy how much waste is involved in these deliveries. If I'd known this beforehand I would've shopped at a physical store. This was my first time ordering from them online after shopping in their stores for years, and it was a nightmare. Never ordering online from them again.

Their customer service is terrible. They sent me the wrong item, not what I ordered at all. I've been waiting a week for a response from their support team. I even paid for express shipping. When they mess up your order like this, they should be able to give you your money back right away. I feel like they're ripping me off and wasting my time. This borders on fraud.

Really disappointed like many other reviewers here. I ordered a planner on December 15th and my account was charged the next day. It was supposed to arrive by December 24th. Now it's January 8th and still no planner. The customer service team just sends copy-paste responses like everyone else mentions. I expected way better from a company with their reputation.

I should have read the reviews first. This might be the worst shopping experience I've ever had. I ordered a notebook on December 14th for Christmas and it still hasn't arrived. I emailed and tweeted at their support team. All I got back was the same generic response that everyone else gets, lots of nice words but zero actual information about where my package is.

I ordered a bag from their site that ended up not working out for me. After paying a lot of money to ship it back, I followed every single one of their complicated return steps, including sending tracking information. Once the package got there, I checked in, but I never heard back. I've tried reaching out multiple times since then with nothing. I've basically accepted that I'm out the $100 and wish I'd seen these other reviews before I ordered.

My order took three weeks to get from Italy to where I live. I emailed them a bunch of times and they always got back to me quickly with tracking links, but I still don't understand why two small notebooks took so long. The original tracking link they sent me never worked, though they did provide an updated one so I could follow along. The notebooks themselves were exactly what I wanted once they finally got here. I really like the brand, but I'd say if you're only buying a few items, get them from a physical store instead. They should either be more realistic about how long delivery takes or work with better shipping partners.

Their products are solid, but the customer service is lacking. They make really nice but pricey office supplies that are actually quality. The problem is their support team has made me wait forever on orders. I'm honestly not sure if they're worth the hassle, though I will say their notebooks are legitimately great.

Terrible customer service. I bought two travel reading lights from their website and one stopped working right out of the box. I emailed them about getting a refund and they replied the next day asking for a video proving the light was broken. I sent one anyway. Then nothing but silence until I emailed again, and suddenly they complained about the video format. I got frustrated and explained that under consumer protection laws they have to refund defective products without needing a video. Their response was that I don't qualify for a return but wouldn't say why, even though I clearly do. I filed a complaint with consumer protection. This is really disappointing coming from a brand that's supposed to be premium. I'm not buying from them again and you shouldn't either.

You have to be incredibly patient with this company. I placed an order for two planners fourteen days ago. Nine days later I got an email saying the package went out through one carrier, but the actual tracking showed a different carrier that said for nine days it was on the way to them. I tried contacting them twice and got no real help. They finally said my wife's Christmas gift would arrive on December 30th. Way too late. The website promised that anything ordered before December 13th would get here in time for the holidays. Don't count on it. I would never order online from them again. The products are fine, but the site and support are awful.

You need to be really patient with this company. I placed an order for two planners two weeks ago. A week later I got an email saying it shipped via one carrier, but the tracking information showed it was actually going through a different one. For the next nine days nothing happened. After reaching out twice with no real help, they told me my wife's Christmas gift would show up on December 30th. Too late for the holidays. Their site promised December 13th orders would arrive in time for Christmas. Don't believe it. I would never order from their website again. I like their stuff, but their site and support team are really bad.