Moleskine sells premium notebooks, planners, pens, and writing instruments known for quality craftsmanship. This page aggregates shopper reviews and ratings for Moleskine.com to help you understand customer experiences with the brand's products and service.
Moleskine Reviews
1.2
24 reviews
What Shoppers Say About Moleskine
Created with AI, based on recent reviews
Moleskine is receiving overwhelmingly negative feedback, with shoppers reporting severe issues across customer service, order fulfillment, and website functionality. The most common complaints involve non-responsive support teams, unexplained shipping delays stretching weeks beyond promised timelines, and difficulties navigating the website during checkout. Several reviewers describe feeling ignored after contacting the company through multiple channels and receiving no response or unhelpful replies.
Additional frustrations include unexpected product substitutions that resulted in overcharges, recent format changes to popular planners that reduced usability (particularly weekend layouts), and defective products that were not promptly replaced. Long-time customers express disappointment that the brand appears to have lost sight of customer satisfaction, with some stating they plan to discontinue purchasing altogether due to these experiences.
Customer Reviews (24)
Sorted by: Most recentPatricia K.Nov 30, 2020
Like other customers have mentioned, this company's customer service is really poor. I ordered a planner in mid-November and it still hasn't arrived. I've sent multiple emails to their support team, and I got one reply saying they were looking into it and they'd help, but nothing else. It's shocking for a company that's supposed to have a good reputation.
Geoffrey T.Nov 10, 2020
I really didn't want to give them even one star. First, their website messed up my delivery address. I saw the problem in my confirmation and tried to contact support by email, but the message bounced back. I then tried their contact form and Facebook to fix the address to what I'd originally typed in. They just said no and that they're here to help, which is total nonsense. I asked to cancel the order but they said their terms don't allow it. I corrected them on my consumer rights and they said they'd pass it to the cancellation team to check. I'd rather write with a stick on rocks than deal with them again. Two days and tons of messages later, they shipped the order to the wrong address. I'm filing disputes with my card company and payment service to get my money back. Completely terrible company. Update: The cancelled order arrived anyway and they picked it back up, sent it back to Italy signed for, and now they've stopped replying to my refund requests.
Catherine A.Jul 20, 2020
Moleskine should be embarrassed by how they treat customers. I made a purchase two months ago for two planners that still haven't shown up. I've had to keep emailing their support over and over asking for updates or a refund, and they either give vague responses about waiting to hear from the shipping company or don't respond at all. I even asked to speak with a manager and was ignored. It's shocking that they'd charge people, not deliver the items, and refuse to refund the money.
Victoria M.Jan 2, 2020
The returns process is a nightmare. If you need to send something back, you have to use their contact form, they'll email you, and then they tell you to ship it tracked to an Italian address. That costs at least $13, which is probably more than what you bought. You only get 14 days to deal with it too. Just get your stuff from somewhere else or buy from online retailers instead.
Moleskine Review FAQ
What is Moleskine's current rating?
Moleskine is rated 1.2 out of 5 based on 24 customer reviews. The vast majority of ratings are one star.
What do customers praise about Moleskine?
Based on available reviews, praise is minimal. Some reviewers mention having been loyal customers in the past and previously loving the brand's products, though recent experiences have changed their views. The planners and notebooks were historically appreciated for their design before recent format changes.
What are the main complaints about Moleskine?
The primary complaints involve unresponsive customer support, shipping delays that exceed promised delivery windows, website checkout errors (particularly with address fields), product quality issues with defective items, unexpected product substitutions resulting in overcharges, and recent format changes to planners that reduce usability. Multiple shoppers report contacting the company through Contact Us forms, email, and social media without receiving responses.
Do shoppers recommend purchasing from Moleskine?
Based on review ratings, shoppers are not recommending Moleskine. Multiple reviewers indicate they have stopped or plan to stop purchasing from the brand due to negative experiences with orders, support, and website functionality. Former loyal customers express particular disappointment with the decline in service quality.
How can I write a review for Moleskine on RetailCoupons.com?
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