motiongrey.com Reviews

The motor on my desk broke recently and I've been trying to get help for over five weeks now. I've emailed their support team six different times, and the only response I keep getting is that 'our support team will look into this and get back to you as soon as possible.' Meanwhile, my desk has been stuck in the lowest position for the last month and a half with no solution in sight and no way to even start a warranty claim. If I'd known how terrible their customer service actually is, I would've gone with a different brand in a heartbeat. Don't buy from them.

Really terrible overall situation. It took more than a month just to get my order delivered, and even then it only came partially. Nearly two months later and I'm still waiting for the rest of my items. I've tried reaching out multiple times through email and phone, but nothing seems to change. The stuff I ordered is still missing and they haven't even apologized once.

They won't respond to my emails. I sent two messages after the other retailer sent one, and two weeks later still no reply.

Bought a Motion Grey office chair back in May and was really excited about it at first. But within the first month, the seat cushioning started breaking down and getting thinner. I even mentioned it in an initial review. As time went on, things got worse, a dent formed in the cushion, the foam underneath got discolored and compressed, and that's definitely not something that should happen to a chair that's only a few months old. I reached out to Motion Grey support three different times (late October and early November) with photos and detailed info about what was going wrong. Nothing. Not even an acknowledgment. So I filed a complaint with the BBB in mid-November to give them another chance to make it right. By early December, still nothing from them. They claim to stand behind their warranty, but their complete radio silence on a foam failure that happened within the warranty window says everything you need to know. I won't be ordering from them again and I can't recommend this company to anyone else.

This was hands down the worst experience I've ever had dealing with any company. They made all these promises about shipping that turned out to be completely false. I had to basically bug a third party retailer just to get Motion Grey to actually respond to me. It's pretty crazy that a major retailer would partner with a company this bad. I'm hoping I eventually get my refund, but at this point who even knows if that'll happen.

My chair was never even sent out, and all I got from them was excuse after excuse every single week. They don't operate like a legitimate business.