The New Yorker offers digital magazine subscriptions featuring long-form journalism, criticism, and commentary on politics, culture, and current events. This page aggregates shopper ratings and reviews to help you understand the subscription experience, platform reliability, and customer service quality before committing to a paid plan.
The New Yorker Reviews
1.3
15 reviews
What Shoppers Say About The New Yorker
Created with AI, based on recent reviews
The New Yorker's subscription service receives overwhelmingly negative feedback, with shoppers citing multiple recurring problems that drive cancellations. The most frequently mentioned issues are difficulties with the mobile app (authentication errors, login failures) and obstacles to canceling subscriptions, which reviewers describe as intentionally complicated. Additional complaints focus on the paywall popup blocking article access, poor mobile browser reading experience, and slow customer service response times.
While a small percentage of reviewers indicate they enjoyed The New Yorker's content itself, this satisfaction is consistently outweighed by frustration with the platform's technical performance and subscription management. Most shoppers report attempting to resolve issues over extended periods before ultimately canceling and moving to competitors, with several stating they would not recommend the service to others.
Customer Reviews (15)
Sorted by: Most recentJessica K.Oct 1, 2024
I had a trial subscription and out of nowhere they charged me £90 for a full subscription. I cancelled immediately and have been asking for a refund ever since, but they just ignore all my messages.
Susan W.Jul 23, 2024
I made it clear I didn't want the subscription to auto-renew once the trial ended, but they charged me $119.99 anyway. All their ads say you can cancel whenever you want, but when I emailed asking for a refund they denied the charge even happened. I had to send them proof and they still refused. Only after I threatened to contact the state's Attorney General did they finally agree to refund most of the money. We'll see if it actually goes through.
Sarah B.Feb 5, 2024
I'd give them zero stars if I could, especially for their terrible customer service and misleading marketing. I signed up for what looked like a $3 monthly rate for 12 weeks, but then got slammed with a charge over $100 for a full year. The confirmation said I'd get an email notification before the trial ended so I could cancel if I wanted, but that email never showed up. When I called right after being charged, they refused to refund me and sent me some generic copy-paste response. Apparently I have to honor the contract but they don't. Never doing business with them again.
Linda E.Jan 21, 2024
The New Yorker pulls a bait and switch on people. Like others have said, I thought this was a respectable magazine I could trust. I found a charge on my PayPal that I traced back to them but I don't remember signing up. Apparently I got enrolled in a trial subscription somehow. Next thing I knew they charged me for a whole year and told me it's their policy to lock you in. Using deception to get subscribers is pretty low even for tabloids. It's dishonest and wrong.
The New Yorker Review FAQ
What is The New Yorker's rating on RetailCoupons.com?
The New Yorker is rated 1.3 out of 5 based on 15 shopper reviews. A substantial majority of reviews are one-star ratings, reflecting significant dissatisfaction with the subscription service.
What do shoppers complain about most?
The most common complaints involve subscription cancellation difficulties (reviewers describe the process as intentionally complicated), mobile app problems (persistent login and authentication errors), paywall popups blocking article access, and slow customer service response times. Several reviewers report technical issues persisting even after years of subscription.
Are there any positive reviews?
A small percentage of reviews acknowledge that The New Yorker's editorial content is worth reading. However, even those who appreciated the journalism ultimately left negative ratings due to frustration with the platform, app functionality, or subscription management process.
How easy is it to cancel a The New Yorker subscription?
Multiple reviewers report that canceling is difficult and time-consuming. Common complaints include the company claiming inability to locate accounts, delayed processing of cancellation requests, and the perception that the company deliberately makes cancellation complicated to retain subscribers.
Should I subscribe to The New Yorker based on these reviews?
Based on the review feedback, potential subscribers should carefully consider whether they are willing to tolerate technical issues with the app and website, potential frustration with the cancellation process, and the paywall system before committing to a paid subscription.