Office Depot (operating under OfficeMax.com) sells office supplies, furniture, technology products, and printing and copying services both online and in physical store locations. This page aggregates customer ratings and reviews to help shoppers understand what to expect when ordering from or visiting Office Depot. Read real feedback from recent customers about their experiences with product availability, delivery, returns, and customer service.
Office Depot Reviews
1.6
17 reviews
What Shoppers Say About Office Depot
Created with AI, based on recent reviews
Office Depot receives consistently negative feedback, with shoppers reporting severe problems across online ordering, inventory accuracy, and customer service. Recurring complaints include unreliable online inventory systems that show items as in stock when shelves are bare, wrong items arriving at addresses, unresponsive customer service with long wait times or no answer during posted hours, and difficulty processing returns or arranging pickups. Shoppers also report poor in-store service experiences, with staff appearing unhelpful, understaffed, or inattentive to customer needs. In-store services like copying, printing, and faxing are described as inconsistent and unreliable.
The rare positive review highlights exceptional service from individual store employees, particularly a Print Supervisor who handled a return efficiently and courteously. However, this isolated praise cannot offset the overwhelming pattern of systemic failures in fulfillment, communication, and service delivery that define most customer experiences at Office Depot.
Customer Reviews (17)
Sorted by: Most recentKevin P.Apr 5, 2021
You can still find these stores in bigger areas. Yeah, their prices run a bit higher compared to places like Walmart, Staples, or Target, but they do put out clearance items up front that can be solid deals. Found myself a really nice office desk for $90 that originally cost way more than $400. It had some minor scuffs, but nothing a pen couldn't touch up, and it was definitely a great bargain.
Robert J.Jul 1, 2020
This is my second awful experience with them in a year. They push you to place orders claiming you'll have it the next day. Both times they completely let me down. They even claimed they showed up at my place but I wasn't there, when the package never came. Next day delivery? Total lie. In both situations it took way longer than promised. They're unreliable and I'd stay away.
David L.Feb 14, 2016
Watch out for phishing attempts. They're trying to get people to pay for products that aren't real.
Marcus T.Jan 19, 2016
Stay away from this company! Getting invoices for stuff that was never ordered. The business claims to be in one location but uses banking services in another country, and wants payment in a foreign currency. Looked up the products they're billing for and they don't even exist on the site. Really sketchy operation!
Michelle D.Jun 26, 2015
Went to the location in Battle Creek and had a rough time. The print counter worker was unfriendly and kept taking personal calls while I was trying to ask for help. And get this, she actually sat down while helping me. I just wanted some color copies and she straight up yawned in my face while looking at me. Pretty unprofessional.
Office Depot Review FAQ
What is Office Depot's overall rating on RetailCoupons.com?
Office Depot is rated 1.6 out of 5 based on 17 customer reviews. The majority of reviews are one-star ratings, reflecting widespread dissatisfaction with fulfillment and service.
What are the most common complaints about Office Depot?
Shoppers most frequently report problems with unreliable online inventory systems (items showing as available when out of stock), wrong items being delivered, difficulty reaching customer service by phone, and challenges with processing returns or scheduling pickups. In-store service issues, including inattentive staff and malfunctioning equipment, are also commonly cited.
Do customers recommend Office Depot?
Based on the review ratings, very few customers recommend Office Depot. The overwhelming majority of reviews are one-star ratings, indicating that most shoppers would not advise others to use this retailer. Only a small percentage of reviews mention positive experiences, typically tied to individual employee effort rather than overall store operations.
Are there any positive experiences reported at Office Depot?
A small number of reviews praise individual store employees for going above and beyond, such as a Print Supervisor who efficiently handled a printer return. However, these isolated positive interactions do not reflect systemic strengths and are far outweighed by negative experiences with inventory, shipping, customer service, and staff attentiveness.
How can I write a review of Office Depot on RetailCoupons.com?
You can share your Office Depot experience by submitting a review on RetailCoupons.com. Include details about what you purchased, your experience with ordering or in-store service, and any issues you encountered. Honest feedback helps other shoppers make informed decisions and provides the retailer with insight into areas needing improvement.
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