Onehanesplace is an online retailer specializing in hosiery, intimate apparel, and basics from brands including Hanes, Bali, and Leggs. This page aggregates customer reviews and ratings to help shoppers understand the buying experience at the store, from product quality to shipping and customer service performance.
Onehanesplace Reviews
2.1
18 reviews
What Shoppers Say About Onehanesplace
Created with AI, based on recent reviews
Onehanesplace has a deeply divided customer base, with 18 shoppers rating it 2.1 out of 5. Loyal customers praise specific products like the Active Support tights and appreciate fast shipping when orders arrive correctly. However, the majority of reviews highlight serious operational problems: many customers report orders that never arrive despite tracking information, shipping delays, and lack of transparency about order status. Communication appears to be a critical weakness, with customers noting the absence of automatic shipping notifications and difficulty reaching customer service for help.
The most consistent complaint centers on customer service responsiveness and order fulfillment reliability. Shoppers describe unhelpful staff responses when attempting to resolve problems, unclear explanations about out-of-stock items or shipment failures, and an outdated order management system that requires phone calls for basic status updates. A few customers report receiving incorrect or misaligned products, suggesting quality control issues. The store's inability to handle cancellations quickly and their lack of proactive communication have frustrated multiple buyers.
Customer Reviews (18)
Sorted by: Most recentKevin M.Dec 20, 2025
Awful customer service. The staff was rude and totally unhelpful when I was trying to work out a return problem.
Margaret W.Aug 11, 2025
Been a loyal customer buying their Active Support tights for years now and I've spent good money on them. I've tried so many other versions like medium sheer and regular support but nothing comes close to helping my tired legs like those did. Since I'm in the UK, I always stock up when I order. I know I'm not alone in this, so please bring back the Active Support tights.
Jennifer M.Jun 11, 2025
Got my order of two bras super quick. After placing it, I got a shipping notification within just a couple of days, and then the package arrived shortly after that with the right items inside.
Brian S.Dec 2, 2024
Placed an order for Bali underwear on November 17 and needed it sent to where I'd be vacationing for three weeks. Got tracking updates over the next two weeks but it never showed up. Called customer service asking when it would arrive and they said it was out of stock. That didn't make sense since I had tracking info. They couldn't help at all and while we were talking, I got an email saying my payment was being refunded. Pretty unacceptable. Is this even a real business? Do they actually have stuff to sell?
David C.Feb 5, 2024
Bought two boxes of Leggs Sheer Energy pantyhose from them, specifically the Q+ nude style. When I opened the packages, they were nicely folded like drawer storage. But when I tried to put them on, something seemed off. There was no tag in the waistband and the control top felt more like the full support version I used to buy, which has been discontinued. Just wondering if these got mixed up in shipping with the full support ones. Still, I'm keeping what I got and will definitely order Leggs Sheer Energy again.
Patricia D.Jun 1, 2023
You have to phone them to get any info on your order status. They never send shipping notifications, just a confirmation that they got it. When I tried to cancel, they said nope, it's already being processed and I'd have to wait up to seven days for them to ship it. Their whole system for order tracking and cancellations is really outdated. I'm not ordering from them again.
Susan G.Mar 7, 2023
Ordered a bigger bra from them to upgrade from my old 36DD, got a 38DDD instead. But this new one runs tiny compared to my older one. The band measures closer to 30 inches instead of the 38 it should be, and the straps are about two and a half inches too short to even fit over my shoulders properly. They're only offering me a partial refund for something that's completely unwearable.
Michelle B.Jan 22, 2023
Been trying all week to buy two sweatshirts and they're not showing as out of stock on the site. But every time I reach the checkout page, I get stuck on the shipping address section and can't move forward. Tried ordering with both my saved email and as a guest but it's the same problem every time. I give up at this point. Honestly wouldn't rate them at all if the system let me leave a review without a rating.
Amanda T.Dec 9, 2022
Placed an order for two ivory bras but what showed up was cream colored instead. My order confirmation and the packing slip both said cream, but that's clearly their error since I ordered ivory. Now they want me to cover the return shipping costs myself and haul it to the post office. This is unacceptable when it's their mistake. They should have sent a prepaid label so I could just leave it outside. Better yet, if ivory wasn't available, they could've contacted me about swapping colors. I'm not shopping there again because I shouldn't have to jump through hoops to fix their mess.
Rebecca F.Dec 2, 2022
Made my order on November 25 and called the next day asking to switch to a smaller size. They said they couldn't do it because the order was already in progress. Then they didn't even charge my card until November 30. Now it's December 2 and still no shipment. Since they clearly had plenty of time, I wanted to ask them again about changing the size, but I can't find an email address anywhere on the site. Probably won't shop there again.
Onehanesplace Review FAQ
How is Onehanesplace rated overall?
Onehanesplace is rated 2.1 out of 5 based on 18 customer reviews. The majority of ratings are one star (56 percent), while five-star reviews account for 11 percent of all feedback.
What do customers praise about Onehanesplace?
Customers who leave positive reviews highlight the quality of specific products, particularly the Active Support tights. Some shoppers also report fast and accurate shipping when orders are processed successfully, with items arriving within days.
What are the main complaints about Onehanesplace?
The most frequent complaints involve orders that fail to arrive despite tracking information, unexplained shipping delays, and poor customer service responses when problems occur. Customers also report that the store lacks automatic shipping notifications and requires phone calls to check order status. Some buyers describe unhelpful or dismissive staff interactions when attempting to resolve issues or inquire about order problems.
How reliable is shipping and order fulfillment?
Reviews reveal inconsistent fulfillment. While some customers receive orders within a few days, others report orders with active tracking that never arrive. Customer service explanations for missing shipments have been unclear or contradictory, eroding customer confidence in the process.
Do customers recommend shopping at Onehanesplace?
Based on the rating distribution, most reviewers do not recommend the store. With 56 percent one-star ratings and only 22 percent five-star and four-star ratings combined, the overall sentiment is negative. Customers loyal to specific products may return despite service issues, but the majority indicate dissatisfaction with the overall experience.
Looking for Onehanesplace coupons?
View Onehanesplace Coupons
39 active codes right now. Save before you check out.