Onestopplus Reviews

Heads up to shoppers! They call themselves OneStopPlus but use all sorts of different names like Full Beauty too. I've been ordering from them for years but something has changed and it's not good. The sizing is completely off now and the quality has dropped significantly. Here's the real kicker - I tried to return an order the same day I received it and realized they never included a return form or label. Their emails go unanswered and they don't pick up the phone. This happened with multiple orders arriving at the same time. Not acceptable.

I placed an order on November 7th and still don't have my package as of today. They keep saying it's out for delivery through FedEx, now USPS. If this doesn't arrive soon, I'm taking legal action.

This is a scam operation. I ordered 3 pairs of shoes and one pair has been stuck in processing for almost 2 weeks. Every time I called they'd say it's shipping with the rest but because some third party vendor is involved, the tracking might not line up. The other two pairs came but when I called about the missing one, customer service had no idea who the third party was or how to contact them. They said they couldn't refund or cancel it. So they've got my money and are pretending like it's a complete mystery what's happening. They literally told me that after 20 days from when this unknown third party ships their mysterious package at some unknown time, it becomes someone else's problem - but they can't tell me who, where, or when anything actually shipped. This makes zero sense. Do not shop here. It's a scam.

If I could rate this zero stars I would. My items never got delivered - they came back marked return to sender. Now I'm still fighting to get my refund back on my credit card. I've called five different times and get a different excuse each time about why it hasn't been processed.

I've shopped Full Beauty Brands for a long time and generally like what they offer, though not everything. The problem is their prices keep climbing while sizing gets more unpredictable and shipping and return costs just keep going up. Nowadays I stick to ordering just the basics I know will work and I make sure to apply coupon codes at checkout every single time. Take the time to look through customer reviews before ordering - you'll thank yourself later.

I've been a Full Beauty Brands customer for many years. I really do like a lot of their styles, but the prices are getting out of hand lately. Sizing isn't consistent either, and both shipping and returns cost too much. These days I only buy things I know will work and I always hunt for coupon codes before ordering. Make sure you look at customer reviews before you buy - it'll save you headaches.

The clothing quality was really disappointing for what I spent - over $200 total. I never got an order confirmation email, and when the stuff arrived, it was clear the quality wasn't good. I've been trying to return items but ran into walls at every step. The packages showed up without invoices, so I couldn't process returns through their website because the orders weren't showing up in the system. I reached out to customer service and they told me they couldn't find the orders at all. I'm going to file a complaint with consumer protection.

This company is incredibly slow with shipping. I ordered from them, Lane Bryant, and Belk on the same day. My orders from the other two places arrived already, but this one still shows pending. I ordered for a weekend trip and it won't make it in time. Last time I ordered here it took 5 months. I'm done with this. Throwing away my card.

They have no clue what's actually in stock. Once they tell you there's a delay, you're stuck - they won't let you cancel. I ordered something and got confirmation it was in stock, plus I paid extra for faster shipping. Five days later they email saying it's actually out of stock and won't be back for two months. I couldn't wait that long so I found it elsewhere. I emailed to cancel my order and they came back saying they couldn't cancel it because it was backordered. I explained I couldn't wait two months and wanted out, but they told me that's their policy - no canceling backorders. They said I'd have to return it once it arrives. It's crazy they don't have a way to cancel orders that won't ship for two months. This has happened before too - they once sent me a partial order and wouldn't cancel the rest of it. Their whole system feels stuck in the past.

Customer service is a nightmare. My order sat unprocessed for nearly two weeks and there was no way to reach anyone. Sent two emails with no response and spent over two hours on hold across three separate calls. On the fourth try, they said they were too backed up to even take my call. Don't waste your time here.