Paintwithdiamonds.com specializes in custom diamond painting kits and canvas paintings, often featuring personalized designs like pet portraits. This page aggregates customer ratings and reviews to help shoppers understand what to expect when ordering from this retailer.
Paintwithdiamonds Reviews
1.3
12 reviews
What Shoppers Say About Paintwithdiamonds
Created with AI, based on recent reviews
Paintwithdiamonds.com has received overwhelmingly negative feedback, with 12 shoppers rating it 1.3 out of 5. The most consistent complaints center on unresponsive customer service, with customers reporting unanswered emails, unreturned calls, and a lack of support when issues arise. Shoppers also report significant quality control problems, including wrong colors delivered, incorrect sizing, damaged canvases upon arrival, and long shipping delays (some reporting months of waiting with minimal tracking updates). Some customers mention unexplained order cancellations and refunds. The company appears to struggle with basic order fulfillment and communication.
A very small number of reviewers reference positive experiences from years past, noting that custom pet paintings once turned out well. However, recent reviews suggest a decline in service quality, with current shoppers experiencing color inaccuracies, sizing errors, and no meaningful resolution when they contact the company. Reviewers express frustration that the company does not acknowledge mistakes or take responsibility for fulfilling orders as promised.
Customer Reviews (12)
Sorted by: Most recentMichelle D.Jun 20, 2020
I placed my order at the end of April and have been trying to get answers through email and chat ever since. My last message was from someone claiming to be the CEO back at the end of May saying the package was still in transit. Both the CEO and a chat representative named Ana gave me tracking numbers, but those numbers don't work on any tracking site. According to Ana, my order shipped three weeks after I ordered it, but now it's almost a month later and there's still no actual tracking data. I've been patient, but at this point I feel like I've been taken advantage of. I asked for a refund because I don't believe my order is real, but I haven't heard anything back about that request.
Sophia M.May 12, 2020
I ordered a personalized kit featuring my late mom's beloved dog and placed the order in late March. The company mentioned it would take between two and four weeks, which seemed reasonable given the circumstances. When I reached out in late April since my tracking hadn't moved, they explained there were shipping delays tied to the pandemic, which I could understand. Now we're in mid-May, my tracking still shows nothing, and I'm down ninety bucks with zero clue if this package will ever arrive.
Paintwithdiamonds Review FAQ
What is the overall rating for Paintwithdiamonds.com?
The store is rated 1.3 out of 5 based on 12 customer reviews published on RetailCoupons.com. The rating distribution shows that 83% of reviews are one-star, 17% are three-star, and no reviews fall in the two, four, or five-star categories.
What problems do customers report most frequently?
The most common complaints involve unresponsive customer service (unanswered emails and unreturned calls), incorrect product fulfillment (wrong colors, wrong sizes), shipping delays lasting weeks or months, damaged items upon arrival, and lack of resolution or compensation when issues occur. Several customers also report unexplained order cancellations.
Do customers recommend Paintwithdiamonds.com?
Based on the review data, the overwhelming majority of recent shoppers do not recommend this store. Reviewers explicitly advise others to avoid the company. Only isolated references to past positive experiences exist, but current feedback suggests significant service and quality issues.
What should I do if I experience a problem with my order?
According to reviews, reaching out to customer service has proven ineffective for most shoppers, with customers reporting unanswered emails and unresponsive support. Before ordering, consider researching alternatives and reviewing the specific warnings about shipping delays, quality control, and unresponsive customer support mentioned in recent feedback.
How can I write a review for Paintwithdiamonds.com on RetailCoupons.com?
Visit the store's page on RetailCoupons.com and submit a review describing your personal experience. Base your rating on factors like product quality, shipping time, customer service responsiveness, and whether the item matched your expectations. Your honest feedback helps other shoppers make informed decisions.