PajamaGram Reviews

Ordered Christmas pajamas on November 30th. On December 18th I filled out their online form asking for an update and requesting they cancel the order if it couldn't arrive before Christmas. The order finally showed up on December 30th and I reached out that same day to let them know I had asked to cancel it and wanted to return the unopened package for my money back. Still no response. There's no phone number you can actually call. When you try to reach customer service through their website, you just get an automated message that says contacting them again might merge your requests together and send your message to the end of the line and might even lose important details. This is appalling service. I'm really disappointed and frustrated that they refuse to respond.

Horrible service. Good luck if you need to call or email about anything. Nobody answers the phone and there's no way to get answers about your order.

I've been a customer for almost twenty years and spent hundreds of dollars with them. This time I ordered pajamas for my wife on December 4th for Christmas. Kept checking for tracking information but found out the order hadn't even been processed or shipped by December 17th. After reading what other customers were experiencing, I went online and ordered a nice set from a different company instead for less money, and those arrived on Christmas Eve. The set from this company finally showed up on December 28th. They won't get my business again.

Ordered on December 6th for a Christmas present. They said it would take seven to ten days. The customer service number just rings and rings with a recording telling you to try again during business hours. The tracking number doesn't work and neither does the order number they gave me. I've sent five separate emails and gotten zero responses. But they had no trouble taking my payment right away. Don't do business with this company.

Pajamagram used to be where we always bought our holiday matching pajamas. You could get them personalized, they came beautifully packaged, and the quality was excellent. This year was completely different. Our order showed up missing two of the sets, the fabric quality was disappointing, and the fit was off. The biggest problem is that nobody answers the phone line or responds to emails. I looked into what happened and discovered the company had changed hands. It turns out Vermont Teddy Bear sold Pajamagram to a private equity firm back in April 2024. Based on what happened to us and what I'm reading from other unhappy customers, I wouldn't be shocked if this company doesn't survive much longer. It's unfortunate when companies get sold off and then run into the ground.

We bought twelve matching sets of pajamas for the family to wear on Christmas morning. Ordered them on December 1st figuring they'd arrive when the website said they would. December 24th came and went with no pajamas. Just got a note that our money is being refunded. No explanation, no apology, nothing. This is something we do every year as a family and now it's ruined. I had to run to Walmart and grab whatever I could find at the last second.

I've ordered from them before. This time my phone had saved the wrong address as my default shipping location. I immediately opened a support ticket and called their customer service line. When you call, all you get is a message that nobody's available and then it hangs up. After waiting several days for an email response, they told me the package had already shipped and there was nothing they could do about it. They even asked me if I could somehow intercept it while it was on the way. They already sent it. Yeah, it was my mistake with the address. But could they have helped a customer out? My bank is going to fight this charge. My wife didn't get a Christmas gift because of this.

Don't shop with this company. Like everyone else, I never got the Christmas pajamas I ordered in November. Used their contact form and got absolutely nothing back, tried calling and got a recording saying no representative was available. I've never experienced such awful service from any company. I filed a claim through my payment provider hoping to recover my money.

Same lousy experience as everyone else, really bad all around. The communication is just awful. I ordered before Thanksgiving to make sure everything would get here in time for Christmas. Four weeks went by with nobody able to tell me when my order would even ship. Getting replies to my emails takes four or five days if they respond at all. It's unfortunate because I actually have some pajamas from them that I really like, but I'm never buying from them again.

The customer service is basically non-existent. Their phone line is useless. Trying to get help through email doesn't work either.