PBS Animal Health sells veterinary and animal health products. This page aggregates shopper ratings and reviews to help you understand what customers experienced when ordering from pbsanimalhealth.com, including feedback on product quality, customer service, shipping, and pricing practices.
PBS Animal Health Reviews
2.0
4 reviews
What Shoppers Say About PBS Animal Health
Created with AI, based on recent reviews
PBS Animal Health has received very polarized feedback, with shoppers reporting a 2.0 out of 5 rating based on 4 reviews. The majority of recent reviews highlight significant issues with customer service, including poor hold procedures, representatives hanging up on customers, and staff unable to resolve technical problems. Additionally, shoppers report feeling misled by promotional offers, particularly a $10 first-purchase discount that requires a $99 minimum spend and carries separate shipping charges, which reviewers describe as negating the advertised savings.
One satisfied customer praised the quality of products received, natural ingredients, and quick shipping speed. This single positive review suggests the company can deliver well on product quality and logistics when orders reach customers, but the overwhelmingly negative experiences with customer service accessibility and marketing transparency raise concerns about the overall shopping experience at PBS Animal Health.
Customer Reviews (4)
Sorted by: Most recentMarcus T.Feb 12, 2026
Had a terrible experience with the customer service team. First, a representative put me on hold without explaining how long I'd be waiting, then transferred me back to hold mode without letting me say anything. When I finally got through, I was away from the phone for just a second, and the person on the other end said hello and hung up immediately without giving me even a moment to answer, even though I was trying to get back to respond. Once I managed to reach someone, they were equally unpleasant. I tried to cancel an order I'd just placed, but they refused, claiming they can't coordinate internally and that it had already shipped to the warehouse. The whole staff came across as rude and unwilling to help.
Sarah M.Nov 27, 2025
This promotion is completely misleading. They advertise a $10 discount on your first purchase just for signing up with your name and email, but there's a catch. The code only works if you spend at least $99, which pretty much cancels out the savings. On top of that, shipping costs $11.95. It's a total ripoff and doesn't live up to what they claim. Based on this bait and switch plus the negative feedback I found online, I decided against doing business with them at all.
Linda C.Feb 26, 2025
Ran into issues trying to access my account on their website, and the problem kept happening no matter what. Called customer service for help, but the representative didn't know enough to actually fix anything. They put me on hold twice to check with someone else, and neither time did it result in any real solution. Very frustrating experience overall.
PBS Animal Health Review FAQ
What is PBS Animal Health's average rating?
PBS Animal Health is rated 2.0 out of 5 based on 4 customer reviews. The majority of recent reviews (75 percent) are one-star ratings, while 25 percent are five-star ratings, indicating highly polarized customer experiences.
What do shoppers praise about PBS Animal Health?
The positive review on file highlights product quality, noting natural ingredients and excellent condition upon arrival. Fast shipping was also mentioned as a strength, with one shopper impressed by how quickly their order was delivered.
What are the main complaints about PBS Animal Health?
Shoppers have reported significant customer service issues, including long hold times without explanation, representatives disconnecting calls prematurely, and staff unable to resolve account or technical problems. Additionally, multiple customers feel misled by promotional claims, particularly a $10 first-purchase discount that requires a $99 minimum purchase threshold plus $11.95 shipping, which reviewers describe as negating the discount's value.
Is PBS Animal Health worth shopping with?
Based on current reviews, PBS Animal Health presents mixed value. While one customer was satisfied with product quality and delivery speed, the majority reported frustrating customer service interactions and concerns about pricing transparency. Consider your comfort level with promotional restrictions and potential customer service challenges before ordering.
How can I share my experience at PBS Animal Health?
RetailCoupons.com welcomes reviews from customers who have shopped at PBS Animal Health. Share honest feedback about your experience with customer service, product quality, shipping, pricing, and any promotions to help other shoppers make informed decisions.