Peach and Lily is an online beauty retailer specializing in Korean and other Asian skincare products, makeup, and wellness items. This page aggregates customer reviews and ratings to help shoppers understand what to expect from their products and service, based on real purchase experiences.
Peach and Lily Reviews
2.9
11 reviews
What Shoppers Say About Peach and Lily
Created with AI, based on recent reviews
Peach and Lily receives sharply polarized reviews, with shoppers either highly satisfied or deeply frustrated. Those who praise the brand consistently highlight the efficacy of their skincare products, particularly their glass skin collection and moisturizers, along with fast shipping even to international locations. However, a substantial portion of reviewers report severe customer service failures, including unresponsive email support, ignored inquiries spanning weeks or months, and difficulty reaching the company through multiple contact methods. Issues with product condition upon arrival and lack of follow-up on technical questions have compounded frustration among affected customers.
The stark divide in ratings (45 percent one-star, 45 percent five-star, with no middle ratings) suggests that product quality may meet expectations for loyal customers, but systemic failures in customer support and communication are creating significant problems for a portion of the customer base. Reviewers indicate that fundamental issues like invoice confirmations, order status inquiries, and product concerns go unaddressed for extended periods, which has led some to question the viability of doing business with the company despite appreciation for the skincare formulations themselves.
Customer Reviews (11)
Sorted by: Most recentLauren S.Jan 13, 2019
Only made one purchase so far but I'm definitely coming back. Shipping was quick and standard, plus I got some nice free samples. They have tons of different products to choose from and their site is easy to navigate. The support team is responsive and really friendly. Looking forward to my next order. Would definitely recommend shopping with them.
Peach and Lily Review FAQ
How is Peach and Lily's rating calculated?
The 2.9 rating is the average of all customer reviews on RetailCoupons.com. The store currently has 11 reviews on file, with a notable concentration at the extreme ends: 45 percent rate the store one star, 45 percent rate it five stars, and no reviewers selected three or four stars. This polarization reflects vastly different customer experiences.
What do customers praise about Peach and Lily?
Reviewers consistently commend the quality and effectiveness of the skincare products, particularly items in the glass skin collection and moisturizing creams. Customers also report appreciation for fast international shipping, with packages arriving within five days even to locations outside the US. The products themselves appear to deliver visible results for those who have had positive experiences.
What are the main complaints about Peach and Lily?
The dominant complaint is inadequate customer service and support. Multiple reviewers report that email inquiries go unanswered for weeks or months, with support staff either ignoring messages or failing to resolve escalations. Customers have also reported receiving products that appear opened or used, and experiencing difficulty obtaining invoice confirmations or order status information. Some reviewers note that technical questions were not properly handled.
Do shoppers recommend Peach and Lily?
Recommendations depend entirely on what matters most to the potential customer. Those who prioritize skincare product quality and have had no service issues strongly recommend the brand. However, shoppers who prioritize responsive customer service and reliable support should be cautious, as roughly half of recent reviewers experienced serious communication breakdowns that went unresolved.
How can I write a review of Peach and Lily on RetailCoupons.com?
You can submit a review by visiting the Peach and Lily store page on RetailCoupons.com and using the review submission form. Share details about your specific experience with products, shipping, customer service, or any other aspect of your purchase. Honest feedback about both strengths and weaknesses helps other shoppers make informed decisions.