Pelican Products sells protective cases, coolers, and outdoor equipment designed for durability and performance. This page aggregates customer ratings and reviews to help shoppers understand real user experiences with the brand's products and customer service across different purchase channels.
Pelican Products Reviews
2.1
15 reviews
What Shoppers Say About Pelican Products
Created with AI, based on recent reviews
Pelican Products receives sharply divided reviews, with shoppers either highly satisfied or deeply frustrated. Positive reviewers praise the company's exceptional customer service and product durability, particularly highlighting fast replacements, responsive support, and products that last for years. One shopper noted their cooler lasted nearly a decade and received free replacement handles long after warranty expiration. However, the majority of reviewers report significant issues including bait-and-switch pricing tactics on the website, frustrating customer service experiences, problematic mobile app permission requests, and product performance problems such as coolers failing to maintain ice and accessories breaking down quickly.
The stark contrast in ratings suggests Pelican's experience varies considerably depending on the product line, purchase channel, and whether customers need to access customer service. Those who purchase through retail locations and receive immediate support report positive experiences, while online shoppers encounter website manipulation, app security concerns, and lengthy replacement processes that leave them frustrated despite acknowledging that the products themselves are fundamentally solid.
Customer Reviews (15)
Sorted by: Most recentAndrew N.Aug 4, 2022
These cases are genuinely built tough and you can tell they put effort into the quality. We've ordered several different sizes for our business and we don't treat them gently either. The real problem is their support side is basically nonexistent. When something needs fixing or a part replaced, reaching out is pointless. I've filled out their online forms with all my information and gotten nothing back. I even have a case with broken latches that just needs a small replacement part and I'm willing to pay for it, but nobody responds to emails or phone calls. It's frustrating when you're spending serious money on gear and they advertise good service but then don't back it up.
Marcus T.Feb 24, 2022
Ordered a utility ruck case and the wrong item showed up at my door - turned out to be from a completely different company. Called to report it and the rep seemed friendly at first, asking for photos, but then things fell apart. Days went by with zero follow-up despite multiple calls and emails. Every time I reached out, I got the same story about waiting to hear back from the team. After nearly a week of going in circles with no resolution, I was fed up and wanted to cancel.
Diego F.Nov 8, 2021
Their return process is absolutely brutal. I had an issue with a case and tried to handle it online but that got me nowhere. I ended up having to call multiple times and I still haven't seen my money back. It shouldn't be this complicated. Go with somewhere like Amazon or other retailers who actually make returns simple.
David P.Oct 7, 2021
Had a strobe light from them that I used all the time, and when the LED finally quit working, I reached out. The customer service team jumped on it right away and got me a replacement without any headaches. Really appreciated the quick turnaround and support. This company truly stands behind what they sell. Top notch all around and I'm telling everyone I know about how great they are.
Pelican Products Review FAQ
Why does Pelican Products have such a wide range of ratings?
The rating distribution is heavily skewed, with 73 percent one-star reviews and 27 percent five-star reviews, indicating polarized experiences. Positive reviews typically involve in-store purchases or straightforward customer service interactions, while negative reviews center on online shopping issues (pricing tactics, app concerns) and product performance problems that required difficult replacement processes.
What do shoppers consistently praise about Pelican?
Reviewers consistently highlight excellent customer service responses when they occur, with one shopper describing how the company shipped free replacement handles years after purchase. Store staff interactions are also noted positively. Products like coolers are praised for long-term durability when they perform as intended.
What are the main complaints about Pelican Products?
Recurring complaints include bait-and-switch pricing on the website where discounted prices vanish after clicking through, mobile app requirements to access account information, frustrating customer service experiences when dealing with replacements, components that break down quickly, and product performance issues such as coolers losing ice rapidly.
Would shoppers recommend Pelican Products?
Recommendations appear to depend heavily on the situation. Those who have had positive service interactions and owned products long-term strongly endorse the brand. However, many negative reviewers question purchasing decisions due to website practices and product quality concerns, suggesting they would not recommend it without significant reservations.
How are the ratings calculated?
Pelican Products is rated 2.1 out of 5 based on 15 verified customer reviews collected at RetailCoupons.com. The distribution shows concentrated opinions rather than a middle ground: the majority of reviewers gave either one star or five stars, with no two, three, or four-star ratings in the current set.
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