Penguin Random House is a major trade book publisher offering fiction, nonfiction, children's books, and classic literature across multiple imprints. This page compiles shopper ratings and reviews of the Penguin Random House direct retail experience at penguinrandomhouse.com, helping potential customers understand what others report about product quality and service.
Penguin Random house Reviews
1.3
15 reviews
What Shoppers Say About Penguin Random house
Created with AI, based on recent reviews
Penguin Random House receives overwhelmingly negative feedback, with 15 shoppers rating the store 1.3 out of 5. The dominant complaint centers on poor book quality and manufacturing defects: multiple reviewers report binding failures, pages coming loose, and structural issues appearing within weeks of purchase or upon opening. One shopper received a book with pages bound in reverse order. Customer service responsiveness also draws criticism, with at least one shopper reporting no response to replacement requests for defective items.
Beyond physical quality issues, reviewers express frustration with editorial decisions in classic literature editions, citing removed content and added explanations that diminish the original texts. One shopper raised concerns about perceived inconsistency in the publisher's editorial choices regarding published figures. A small minority of reviewers praise specific titles like the Clementine Rose series, but these positive experiences are vastly outnumbered by quality and service complaints. The pattern suggests systemic issues with production standards and fulfillment responsiveness rather than isolated incidents.
Customer Reviews (15)
Sorted by: Most recentChristopher F.Jul 25, 2021
I'm shocked this publishing company is backing efforts that I believe target the English monarchy. With the massive amount you're spending on this project, I wonder how many talented writers who are struggling are being overlooked. I'm done here. From now on I'll research which publisher is behind each book before buying, and I won't support your company going forward.
Angela P.Jul 25, 2021
When a publisher prioritizes money over accuracy, their real values become clear. Regardless of previous false claims, why isn't it concerning that they told numerous lies that they couldn't even coordinate, with at least 17 being proven wrong? Will you give the Royal Family a chance to respond to their falsehoods? I doubt it. This decision shows where your priorities are.
Helen G.Jul 25, 2021
I'm really disappointed with your choice to publish a book by someone I find offensive and dishonorable. He betrays his family and country with deception and a hunger for wealth. I expected better from Penguin. You won't get my business anymore.
Margaret C.Jul 25, 2021
I can't understand why a company with your reputation would publish material attacking a respected Monarchy and country like the United Kingdom and expect people to buy it. What world are you operating in? This is the lowest form of sensationalism and I wouldn't want any of your books in my home.
Michael T.Jul 25, 2021
I'm deeply disappointed that this publisher chose to pay significant money to someone I believe has acted as a traitor to the UK and caused harm to the British Royal Family. Publishing this material will damage the Monarchy and hurt a 95-year-old woman who has faithfully served this country for seven decades. This person also plans to harm former friends and military colleagues, which could create serious problems and embarrassment for innocent people involved. As a publisher, you should maintain ethical standards instead of becoming known for publishing sensational content. British and American citizens will hold you accountable for the damage this decision enables. The Duke and Duchess of Sussex have been proven liars, with 17 false claims documented during a major interview where they even contradicted themselves. If you proceed, I and many others will remember this choice.
Penguin Random house Review FAQ
What do shoppers say most often about Penguin Random House?
The most frequent complaint involves defective books: binding failure, loose pages, pages coming out of order, and spine deterioration occurring shortly after purchase or upon opening. Several shoppers also criticize editorial choices in classic literature editions, such as removed letters and condensed content.
How is the 1.3 rating calculated?
The rating is calculated from all customer reviews submitted for Penguin Random House at penguinrandomhouse.com. The current rating reflects 15 reviews, with 87 percent being one-star ratings, 7 percent two-star, and 7 percent four-star ratings.
Are there any quality control issues mentioned in reviews?
Yes. Multiple reviewers report receiving books with manufacturing defects including improperly bound pages, pages coming loose within weeks, spines falling apart, and one instance of pages arranged in reverse order. At least one shopper reported difficulty obtaining a replacement for a defective book.
Do shoppers recommend buying from Penguin Random House?
Based on the review data, recommendation is low. One shopper explicitly stated they will not purchase from the company again due to quality and editorial concerns. While a small number of reviewers praise specific titles, the overwhelming majority express disappointment with product quality and, in some cases, customer service responsiveness.
How can I leave a review on RetailCoupons.com?
You can submit a review based on your shopping experience at penguinrandomhouse.com. Reviewers typically rate the overall experience on a scale of one to five stars and provide details about product quality, shipping, customer service, and satisfaction with the books purchased.