PHLUR Reviews

Really frustrated with how this company treated me. The customer service rep I dealt with didn't even try to fix my problems. First, they raised the price after I added something to my cart as a member and charged me fifty dollars extra without applying my member discount to a new item called Vanilla Smoke, which tastes disgusting anyway. I was also supposed to get a free sample with that order and never received it or anything from my previous order. I asked twice to cancel but got nowhere. I used to love their vanilla skin scent, but now I'm done. Most companies give customers a heads up about price increases, but not these guys. They clearly don't care about customer loyalty. Their responses don't even have a name signed to them so you don't know who you're talking to. They still owe me the free sample from both orders. This customer service person really needs better training. It's sad because I used to like shopping here.

Customer service here is really bad. I bought their Missing Person perfume and honestly, it smells awful, cheap and unpleasant. I wanted to return it but found out they won't accept returns. Lesson learned the hard way. The fragrance is so bad that even my coworkers, about 30 of them, wouldn't wear it. It ended up in the trash.

Got their sampler set to try different scents and it looked great when it arrived, but most of the spray bottles are broken and don't work. You can't open them to try any other way either. I asked about a refund or exchange since I literally can't use them, but they said they don't do returns on samplers, travel sizes, body care, or anything bought with a coupon code. That's ridiculous. Some of the ones I managed to test would've been worth buying, but if they won't stand behind their stuff, I'm done. I'll stick with brands that actually cost half as much and work properly.

I ordered Missing Person and when my package was delivered, it wasn't where it should have been. A couple packages went missing from my neighborhood that day, which is unusual. I reached out to both Phlur and another luxury brand about it. Phlur jumped on it immediately and resent my order without any hassle. The other company is still dragging their feet. Really impressed with how fast Phlur took care of the problem. They treated me like a valued customer with actual service. The scent is fantastic too, so overall very happy with this company. Definitely recommending them!

I'm really disappointed with what happened to Phlur after the ownership change. It used to be so special with great marketing, amazing scents, and wonderful deals. The shopping experience felt like visiting a luxury French perfumery where they explained the inspiration and craftsmanship behind each fragrance. Now it's completely different. They've discontinued some of my favorite scents and removed the individual perfumer information that made it unique. The new collection feels generic and teenager-focused rather than sophisticated. The quality seems questionable under new management. Their current promotions are lame too, free shipping used to be standard, and they'd do 50% off full-size bottles. What was once my go-to perfume company is now just another disappointing store with overpriced mediocre stuff.

Would give zero stars if I could. Bought their Missing Person travel size and it wasn't my thing. Looked at their return policy which said no refunds on samples or full-size fragrances or body care. I emailed them about it and they said they couldn't provide a return label since those items don't qualify. I explained that my fragrance wasn't part of a sample set and wasn't full-size either. They then said they'd make an exception and I'd have to pay for return shipping myself. When I checked their policy again, they had updated it to specifically exclude travel-sized fragrances from returns. That language wasn't there when I first emailed them. This company is shady and untrustworthy. They literally change their policies on the fly to avoid helping customers. Not recommended at all.