prAna sells outdoor and activewear apparel including pants, shorts, and clothing designed for climbing, yoga, and everyday wear. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when buying from prAna.com, from product quality to shipping and customer service.
prAna Reviews
1.6
17 reviews
What Shoppers Say About prAna
Created with AI, based on recent reviews
prAna has highly polarized customer experiences. Positive reviewers praise the quality and durability of the clothing itself, with some noting excellent customer service interactions and satisfaction as repeat customers. However, the majority of recent reviews highlight significant operational problems: shipping carrier issues with OnTrac resulting in missing items and lack of tracking transparency, refund processing failures where customers report being refunded for only partial returns, unresponsive follow-up communication from customer service, and inconsistent warranty claim handling with contradictory explanations from the company.
Quality control issues also appear in recent feedback, with reports of pilling and snagging after minimal wear despite the brand's premium positioning. Some reviewers note manufacturing inconsistencies, such as belt loops that don't match specifications. The disconnect between prAna's warranty promises and actual claims handling is a recurring frustration point, with customers feeling misled about coverage terms.
Customer Reviews (17)
Sorted by: Most recentLauren P.Dec 14, 2024
Ordered something mid-November and by mid-December still had nothing. Called to check on it and found out it's backordered until mid-January. Really frustrating since I could've grabbed Black Friday deals and been wearing it by now. Prana never reached out to let me know any of this, and honestly they didn't seem bothered about the situation at all.
Miranda K.Sep 24, 2024
Just because I buy something doesn't mean I want to get sent your catalog. It's wasteful and honestly kind of rude. Mine went straight to the trash.
Rachel N.Jul 20, 2024
Got a shipment notification on June 26 saying my item was sent and was told to hang tight. Never showed up. Hit up customer service and they told me to be patient while they looked into it. Wait, shouldn't they have already checked before telling me to wait? That's literally what tracking is for. I'm glad I held out for a deep discount before ordering because this company already seemed sketchy with all their social media ads. Turns out they're exactly what I thought.
Thomas R.Jul 16, 2024
I bought two pairs of pants from them a decade ago and used them pretty heavily for rock climbing. One pair held up great the entire time. Just recently grabbed two more pairs and they literally fell apart in under two weeks with the same usage. The only explanation is they switched to cheaper manufacturing and lower quality materials while keeping prices exactly the same. Not worth it.
Kevin D.May 31, 2024
Worst experience ever. $90 pants ripped after just one day on a hiking trip. I talked to three different customer service people and they all said the warranty only covers manufacturer defects. Like okay, but what about the actual durability of your products? Your $90 Koen pants are basically a one time wear item. Would never purchase from them again.
James C.May 10, 2024
Their customer service refused to honor the Welcome Gift that came in their email. I clicked the link and the code wouldn't go through on checkout. I contacted them about it and they claimed they couldn't credit my card for the full price charge I made. We both know they could have, they just wouldn't. They're an online business so they have the capability. Probably some fine print thing, but still poor customer service on their end. Won't be shopping with them again.
prAna Review FAQ
What is prAna's overall rating on RetailCoupons.com?
prAna is rated 1.6 out of 5 based on 17 customer reviews. The ratings are heavily skewed, with the majority of recent reviews giving one star.
What do shoppers like most about prAna?
Customers who rate prAna highly appreciate the quality and feel of the clothing, particularly the pants. Some reviews mention satisfaction as repeat customers and praise specific customer service representatives for going above and beyond, such as helping locate previous purchases from years ago.
What are the most common complaints about prAna?
The biggest complaint involves shipping carrier OnTrac, which reviewers describe as unreliable with missing items and lack of tracking updates. Other frequent issues include refund processing errors where customers receive partial refunds, poor follow-up communication from customer service, and inconsistent warranty claim handling with contradictory explanations. Some reviewers also report unexpected durability problems like pilling and snagging after light wear, despite the brand's premium pricing.
Do shoppers recommend ordering from prAna?
Recent reviews are deeply divided. While some repeat customers recommend prAna based on product quality and service, numerous reviews express they will stop ordering due to shipping problems and customer service failures. Several reviewers explicitly state they cannot recommend the company despite liking the actual clothing.
How can I write a review of prAna on RetailCoupons.com?
You can submit a review based on your shopping experience at prAna.com. Share details about product quality, shipping experience, customer service interactions, and whether the items met your expectations. Honest reviews help other shoppers make informed decisions and provide valuable feedback to the retailer.
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