Premier Yarns Reviews

Premier Yarns really stands out as the top spot online for fantastic prices on excellent quality yarn and super fast shipping. This was my first time ordering from them and I was blown away by the quality of everything in my package and how quickly it arrived at my door. All the items are beautifully made and look amazing. I went ahead and placed a second order and I'm expecting it to show up any day now. They really know how to get orders out the door without any delays.

If there was a zero star option, that's what I'd pick. I ordered six skeins spread across four different colors. When the package arrived today, there was only one skein in there, and it wasn't even the right yarn or the right color from what I ordered. Now I'm stuck messaging back and forth on social media and sending emails because they don't have a phone line available. I guess we'll see how responsive they actually are. At least I can file a chargeback on my credit card if things don't get sorted out. This is my first time buying from them and I'm already regretting it.

I spent roughly ninety dollars on yarn from Premier Yarns and someone stole it right off my porch once it was delivered. This happens all the time in neighborhoods these days. When I reached out to their support team, they said porch theft isn't covered under anything, including if you buy their extra protection. That's the big problem here: customers get zero protection if their delivery gets stolen. Even when you pay for that protection plan, it doesn't matter if someone steals your package from your doorstep. You're left responsible for losing all that money with absolutely nothing you can do. A lot of other companies use UPS or FedEx, which come with built-in coverage up to a hundred dollars or more. Premier Yarns uses a different shipping method that puts all the risk squarely on you, no matter how expensive your order is. Porch theft is everywhere now and completely predictable. Asking customers to eat a ninety-dollar loss with zero options for help just doesn't match what most retailers do nowadays. They could fix this by partnering with carriers that have automatic insurance, insuring orders above a certain amount automatically, or offering signature required delivery for bigger purchases. Until that happens, just know that if someone takes your package, you're completely out of luck with this company.

I purchased a granny diagonal stripe throw through Mary Maxim, though it was actually a Premier Yarn product. The way the photos showed it draped made it impossible to really understand what the finished size and shape would actually look like, which felt deliberately unclear. Right from the start I ran into an issue where one corner wasn't at a proper ninety degree angle. Their support team brushed off my concern, and the final result turned out to be a lopsided, unattractive piece. I tried blocking it back to shape but nothing worked. On top of that, I was let down by their customer service when asking questions about the instructions. They insisted there couldn't possibly be any errors in the pattern. Apparently they think it's totally normal for something to come out looking like this mess. The instructor also acted annoyed when helping me, complaining that the pattern was free, even though it was included as part of the kit I paid for. This whole thing was a total letdown. I won't be ordering from either company ever again.

I've had some real headaches dealing with this company when it comes to shipping. I had to make calls asking where my order was at. The people handling customer service don't come across as very professional at all. Once I finally got confirmation about delivery, I found out my items went to the wrong address in Iowa when I'm actually in Idaho. If you're thinking about going with them for your yarn needs, well, I hope things work out better for you than they did for me.

Stay away from Premier Yarns if you know what's good for you! While they do carry some yarn that I really enjoy, the frustrations far outweigh any positives. The products frequently come with multiple knots and broken sections throughout. Finding the center pull on most skeins means dragging out tons of tangled, knotted material. Some have been so badly matted that I've needed to completely unravel and rebind them before starting any project. Their review system is sketchy at best. They simply won't display my feedback unless it's glowing, and when I asked about this, they straight up told me they cherry-pick which reviews go live. If you look at their site, every single yarn line somehow has five-star ratings, which is laughable considering I wouldn't even use some of their products for a random street dog's blanket. I contacted their support team about these concerns and got pretty rude treatment in return. So I escalated to the CEO, who was polite but insisted I ship back my used skeins. I sent photos instead, and he simply disappeared. A month later, I tried placing another order and they rejected it the same day, saying I was the one who canceled. When I asked for clarification on that claim, they never properly explained themselves.

Premier Yarns is truly an awesome place to get your yarn. The quality is great and the pricing is really fair. I'd definitely recommend them to other crafters. As someone who has been crocheting for years, I know the difference between quality yarn and stuff that just doesn't cut it. And I can confidently say their yarn is quality! When I did my first big purchase from them, it exceeded what I was hoping for. Their Premier Parfait chunky line is especially wonderful. Thanks so much and I hope you have a fantastic day.

My order was canceled but the money never came back. I accidentally placed an order through Facebook around mid-December and quickly canceled it that same day using Facebook as well. I got confirmation that the cancellation went through. The order obviously never shipped out. But my card got charged and I still haven't seen a refund! After waiting a week, I sent an email to their customer service team on the 26th of December and got nothing back except an automatic response. They completely ignored their own stated refund window of three to five business days and they never actually answered my message. I'd give them one star across the board, but to be fair, my other order came through correctly and arrived fine. Still, I'm really disappointed with how they handled this situation.

I bought something from this company and they shipped it through USPS. A couple weeks went by with no package, so I looked up the tracking info and it said the item had been delivered. Since I always pick up my mail directly at the post office, I knew that wasn't right. I reached out to customer service using email since there's no phone number to call, which honestly should have been my first red flag about this place. They told me the package had been delivered and completely ignored what I said about not receiving it. I sent another message explaining the situation and asked for either a replacement or my money back. Their response was just the tracking number pasted in again, totally disregarding the fact that I never picked anything up and the post office didn't have it waiting for me. After that they stopped responding to my emails. I filed a claim with PayPal but they didn't engage with that either. PayPal eventually shut down my case because I wasn't aware I needed to take it to the next level. This company is not legitimate and should not be trusted. Shop elsewhere.