Rado Watch Co Reviews

I've been trying to get replacement parts for my Rado watch but having no luck. I sent messages through email and tried calling multiple times. I got a ticket confirmation for my inquiry but haven't heard back in over a week. The phone lines are incredibly slow to pick up, and I've waited an hour on two separate occasions before just hanging up. The whole situation is really disappointing and my watch still isn't fixed.

Avoid doing business with Rado. I ordered a watch and decided it wasn't for me, so I tried to return it but they wouldn't let me. I asked if they could resize it instead and that took forever, like over 2 months, and they kept refusing to help. Their customer service is abysmal. I can't recommend this company and I won't be purchasing from them again. It's a totally dishonest operation.

I got one of their ceramic watches last Christmas and I'm really happy with it. The design is beautiful and modern, keeps great time, and it's totally waterproof which is awesome. I had to get it resized for my wrist so I shipped it to their service center in another city. Their customer service was fantastic the whole way through. They were really attentive, covered everything, and got back to me quickly. I'd definitely buy from Rado again without hesitation.

As someone who repairs watches professionally, we send in many pieces for servicing including from this brand, which is part of a larger group that also makes other watch lines. There's one consistent problem that shows up across that parent company's brands, but it's especially bad with this one: their pricey watches become obsolete incredibly fast, like within 3 to 4 years. That might make sense for cheap watches, but I have customers who spent over 2000 pounds at an official retailer only to be told years later that parts don't exist anymore. As a professional, I personally steer clear of that entire group and I always recommend the same to my clients. I'd suggest reading through other customer reviews on this company because you'll see similar complaints that match what I've experienced in the field. It's a real problem.

I bought my husband a watch priced around 2000 pounds ten months ago. The leather strap fell apart at the seams and the band itself looks completely worn out already. The company says the warranty doesn't cover it, which really bothers me. We have Swatch watches in much better shape after a decade of regular use. This makes me think the brand's quality has really declined. You're spending serious money on something you could pick up on the street for pocket change. What a disappointment. I was considering getting one for myself but not anymore. I'm sticking with my Cartier, which after 5 years still looks like it just came out of the box.

I'm on my second watch from this brand and the battery quit after just 3 months. This is the second time it's happened to me, which makes me think these watches sit in storage without anyone testing them before they ship them out. It's disappointing because I can get watches for a fraction of the price with better battery longevity and, honestly, better customer service too.

I sent in my watch to have the battery changed and got told by phone that water got in and caused oxidation, which meant a much pricier repair. So apparently it's not actually waterproof. The company says watches need annual checks, but nobody mentioned that when I bought it. It feels like I got a lower quality product with zero proper support. Then when I asked for evidence of the oxidation, they sent a photo and totally changed their story. They said the corrosion came from a leaky battery, not water. But they didn't give any guarantee on that. As far as I know, quality watch batteries are completely leak proof. So I'm still not getting the level of service I'd expect.

I want to give a shout out to the customer service team for an absolutely wonderful experience. I've had my ladies watch for 18 years and I wear it constantly because I just love it. The battery went out recently and a local technician looked at it and found an internal piece that had broken. Anyway, I'm based overseas in Spain and the service team there was fantastic. They arranged for someone to pick it up from my place, examined it thoroughly, and came back with a solution I was completely satisfied with. Their communication was excellent, they handled everything super fast, and they always answered me right away. This experience makes me want to buy another Rado watch. They were professional, quick, and always responsive. If you're thinking about getting a Rado, just go for it. You'll be happy with your choice. I'm absolutely delighted with mine. It's beautiful.