Reathlete sells leg compression massagers and related recovery equipment. This page aggregates RetailCoupons.com customer ratings and reviews to help you understand what shoppers experience when buying from this retailer, including product quality, shipping, returns, and customer service.
Reathlete Reviews
1.1
12 reviews
What Shoppers Say About Reathlete
Created with AI, based on recent reviews
Reathlete is rated 1.1 out of 5 by 12 shoppers, with an overwhelming majority expressing serious dissatisfaction. The core complaints center on inaccessible customer support (unresponsive phone lines, slow email responses, non-functional text systems), expensive and inconvenient return processes (customers report paying $30+ in return shipping on items under $100), incomplete shipments (missing controllers, wrong quantities), and aggressive restocking fees. Shoppers also report receiving items that don't match descriptions (compression that is too tight) and difficulty obtaining replacements or warranty support.
Few positive aspects emerge from the reviews provided. The one bright spot mentioned is that email support occasionally responds quickly to initial inquiries, though follow-up issues go unresolved. Overall, shoppers consistently advise against purchasing from Reathlete, citing the combination of product issues, return friction, and inability to reach the company for assistance as deal-breakers.
Customer Reviews (12)
Sorted by: Most recentDavid M.Jan 19, 2023
Look at the ton of one star reviews on Amazon before you even think about ordering from Reathlete. I bought their leg massager and it arrived partially broken - the calf inflation parts don't work at all. When I asked about returning it, they refused. Amazon also won't take it back because they classify it as dangerous due to the gases, even though it's just an air compressor. Bottom line: don't waste your money on their stuff, go with a different brand instead, or you'll end up losing cash just like I did.
Angela S.Dec 26, 2022
Watch out before you buy. I left a review on their site and they refused to post it. Here's what I tried to say: bought something for my partner thinking it was a great deal because of their big "risk free 30-day money back guarantee" promotion. Guess what? That's not really risk free since there's a 10% restocking fee attached. When I talked to their team, they were basically like yeah, that's just how it works. I was hoping they'd fix this before I shared my experience publicly, but they never did. I do own another product from them that I actually like, but their company is definitely being deceptive with their advertising.
Reathlete Review FAQ
What is Reathlete's average rating on RetailCoupons.com?
Reathlete is rated 1.1 out of 5 stars based on 12 customer reviews. The vast majority of ratings are one star.
What do shoppers complain about most?
The most frequent complaints involve customer support being nearly impossible to reach (phone lines that loop indefinitely without voicemail options, text systems that malfunction, and slow email responses). Shoppers also report expensive return processes, incomplete shipments, restocking fees that make returns costly, and difficulty obtaining warranty support or replacement parts.
Are there any positive aspects mentioned in reviews?
Reviews are predominantly negative. One minor positive noted is that email support occasionally responds quickly to initial inquiries, though subsequent follow-up on unresolved issues appears lacking. No shoppers reported satisfaction with product quality or the overall purchasing experience.
What return and restocking policies do shoppers encounter?
Shoppers report that returns require customers to arrange and pay for their own shipping (with costs exceeding $30 in some cases), and the company applies a 10% restocking fee on top of shipping costs. This makes returning items substantially more expensive than the products themselves in some cases.
Do shoppers recommend Reathlete?
No. Reviewers explicitly advise against purchasing from this company, using phrases like 'Skip this company' and noting that even discounted sale prices do not offset the problems with product quality, shipping accuracy, return costs, and customer service accessibility.