Remedy Liquor is an online spirits retailer offering premium whiskeys, vodkas, and other beverages. This page aggregates customer reviews to help you understand shoppers' experiences with the site's ordering process, shipping, customer service, and product quality.
remedyliquor.com Reviews
1.3
18 reviews
What Shoppers Say About remedyliquor.com
Created with AI, based on recent reviews
Remedy Liquor has experienced a significant decline in customer satisfaction, with 18 shoppers rating the site 1.3 out of 5. The overwhelming majority of negative reviews cite serious operational failures: unresponsive customer service, unexplained order cancellations and refunds without explanation, non-delivery of items despite payment processing, and refusal to honor package protection claims. Customers report that the company either ignores inquiries or provides no resolution, with some noting that the business appears to have deteriorated substantially over the past couple of years. A small number of positive experiences exist, with some shoppers reporting smooth transactions and responsive support staff, but these are vastly outnumbered by complaints.
The most damaging pattern across reviews is the combination of poor communication and lack of accountability. Customers describe ordering premium spirits, having funds held for extended periods, receiving partial refunds without explanation, and then being unable to reach customer service for clarification. Some report receiving damaged goods and finding their insurance claims denied. While a few recent orders have arrived safely and on schedule, the preponderance of complaints suggests systematic issues with order fulfillment, customer service responsiveness, and damage handling rather than isolated incidents.
Customer Reviews (18)
Sorted by: Most recentPatricia H.Apr 29, 2025
My order went to the wrong address and then they blamed me for putting it in their system wrong. Took them four days just to respond while I tried fixing it through their online system and emails with zero contact. When they finally got back to me, their response was rude and condescending. This is my fifth order this year and the second one they messed up. They don't care about keeping customers happy. I'm going somewhere else. The products are fine but their customer service is completely unprofessional.
Lauren S.Jan 21, 2025
As a long-time customer, I expected better from Remedy Liquor but I was let down. I bought a collectible bottle for 250 dollars and paid an extra 15 percent for their protection guarantee to make sure it would come safely. The package showed up with the seal broken on the bottle, which made me really worried about if it was real and if someone had messed with it. I sent Remedy photos right away asking for a replacement or some kind of solution. They completely ignored my follow-ups and when I mentioned the protection I paid for, they said it doesn't cover that type of damage. So that protection fee just felt like a waste of money. And here's the kicker, that same bottle is now on their website for 180 dollars. Fixing the issue would've cost them almost nothing, but they just ignored a loyal customer instead. If you're thinking about getting expensive or collectible bottles from Remedy, I'd seriously reconsider. Their packaging isn't great, they won't take responsibility, and their customer service is weak.
Lisa M.Jan 2, 2025
Stay away from this scam. I ordered liquor for a New Years party and after eight days with absolutely no contact from them, I asked to cancel. They came back demanding a 5 percent restocking fee even though they never shipped the order out in the first place. Don't use this company, it'll just stress you out.
Angela D.Dec 12, 2024
I placed an order and the tracking number they provided indicated the package never left California. Remedy even claimed it was delivered when it actually wasn't. Later they said it was damaged during shipping and they were waiting for the carrier to return it. The truth is they never even sent my order out and they haven't refunded my money.
Marcus T.Dec 12, 2024
Placed an order that according to the tracking info never actually shipped out of California. Remedy claimed delivery happened but the package never arrived. Then they told me it got damaged in transit and they were waiting for the carrier to send it back. The reality is they never shipped anything out and I still haven't gotten my refund.
Walter G.Nov 12, 2024
Their online ads claim free shipping and pay later options but they refused to honor either one. This looks like a scam operation to me. I tried to add pictures of the ads to prove it but couldn't figure out how to upload photos in this review.
Robert M.Nov 11, 2024
This company is terrible. Their insurance is worthless and they won't stand behind it when you need them to.
Andrew J.Jun 7, 2024
I've placed three orders with them. The first two went fine but on the third one I received the wrong bottles. I've been trying to reach them via phone and email for more than a week with no response. It took them 29 days to finally get back to me, and all they offered was five dollars off my next order. I'm really disappointed with how they handled this.
remedyliquor.com Review FAQ
How is Remedy Liquor's rating calculated?
The 1.3 out of 5 rating is based on 18 customer reviews submitted to RetailCoupons.com. The distribution shows 83 percent one-star reviews, 11 percent two-star reviews, and 6 percent five-star reviews, with no three or four-star ratings reported.
What do customers most frequently complain about?
The most common complaints involve unresponsive customer service, unexplained order cancellations and refunds, non-delivery of paid orders, and damaged shipments. Multiple reviewers report difficulty contacting the company for resolution and claim that package protection or insurance coverage is denied despite being purchased.
Are there any positive experiences reported?
Yes. A small number of shoppers report positive experiences with on-time shipments, proper packaging, and responsive customer support when they contacted the company. However, these positive reviews are significantly outnumbered by negative ones, and several reviewers note that service quality appears to have declined over the past couple of years.
Do customers recommend ordering from Remedy Liquor?
Based on the review distribution, the vast majority of recent customers do not recommend the site. Most reviewers explicitly advise against ordering, particularly expensive items, and suggest shopping elsewhere. The few positive experiences do not offset the volume and severity of complaints about order fulfillment and customer service failures.
How can I write a review of Remedy Liquor?
RetailCoupons.com collects customer reviews based on verified purchase experiences. If you have ordered from Remedy Liquor, you can share your experience to help other shoppers make informed decisions. Reviews should reflect your actual transaction, including details about ordering, shipping, packaging, product condition, and customer service interactions.