Revant Optics specializes in replacement lenses for popular eyewear brands like Oakley. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the company, from product quality to customer service and shipping performance.
Revant Optics Reviews
4.3
21 reviews
What Shoppers Say About Revant Optics
Created with AI, based on recent reviews
Revant Optics receives strong overall satisfaction from most shoppers, with 21 reviews averaging 4.3 out of 5. The vast majority of customers praise the company's responsive customer service team, quick problem resolution, and willingness to issue refunds or replacements without hassle. Shoppers highlight positive experiences with staff members who handle mistakes graciously and process returns efficiently. However, a small portion of reviewers report significant frustration with shipping delays and poor follow-up communication, with at least one customer reporting a three-week wait without receiving their order and unresponsive support after initial contact.
The lens quality itself receives consistent positive feedback from satisfied customers, with shoppers noting that replacement lenses fit well and compare favorably to original manufacturer products. The company appears to handle logistics issues constructively when customers report problems, though the initial fulfillment experience seems inconsistent. For shoppers prioritizing responsive customer service and hassle-free returns, Revant Optics delivers strong results, but those sensitive to shipping timeframes should be aware that delays can occur.
Customer Reviews (21)
Sorted by: Most recentLauren D.Sep 4, 2024
My first review wasn't great, but then Revant reached out and looked into my order. Turns out I'd selected the wrong lenses for my specific frames. They researched the issue and sent me the correct replacement at no extra cost to me, even though it was my error. That's genuinely excellent customer service right there.
Vincent P.Aug 24, 2024
From beginning to end, the service was extremely professional. I had delivery troubles, but the team handled everything with composure and sincerity to reach a satisfying outcome. They went above and beyond to make things right. I'd definitely recommend them for any lens replacement needs and I'm a returning customer. Really grateful for how they handled everything.
William H.Aug 24, 2024
The service I received was top tier from every angle. When my delivery ran into problems, the team handled it with composure and genuine care to find the right solution. Everything was handled with professionalism and thoughtfulness. Highly suggest ordering lens replacements from these folks. I'm definitely coming back for my next order. Thanks so much for the outstanding support.
Jason M.Mar 16, 2024
Grabbed some emerald green polarized lenses to update my old Oakley Targetlines. Placed my order on March 7th and had them in hand by the 14th. Installation was simple and the glasses look brand new now. The Revant lenses have a golden tint while the original Oakley ones had more of a blue tint, but the overall clarity is comparable or possibly even better. Thanks for making my favorite frames feel fresh again!
David R.Mar 11, 2024
Outstanding experience from start to finish. Everything was handled promptly and professionally. The team members I worked with were genuine and helpful. Great representation all around!
Christopher E.Feb 20, 2024
The customer service at Revant is really something special. When I had an issue, they jumped on it right away and had replacement lenses shipped out within a few days. Jessica handled my case with professionalism and really went the extra mile to make sure I was satisfied. She's a total pro.
Marcus T.Aug 14, 2023
Got some replacement lenses for my Oakley Two Face shades and they're fantastic. The quality is solid and installing them was straightforward. Overall pretty satisfied with what I received. Shipping took a while since it went to Canada, but that's understandable. One thing they could do better is include import duties in the upfront cost so you're not surprised by extra charges from the carrier.
Luis G.Nov 9, 2022
Really impressed with this company. The lenses are excellent and assembly is straightforward. Shipping arrived on schedule. Great overall experience and I'm planning to order lenses for another pair of my sunglasses soon. Wish I could provide pictures but hopefully that feature is available next time.
Rachel B.May 4, 2020
Fantastic lenses paired with outstanding customer support. Would recommend without hesitation to anyone looking for lens replacements!
Revant Optics Review FAQ
How is Revant Optics' rating calculated?
The 4.3 out of 5 rating is based on 21 verified customer reviews submitted to RetailCoupons.com. The rating reflects the full range of shopper experiences, including delivery, product quality, and customer service interactions.
What do shoppers praise most about Revant Optics?
Customers consistently highlight responsive and friendly customer service representatives who resolve issues quickly. Shoppers appreciate the company's willingness to process refunds or send replacements without requiring extensive back-and-forth, even when the error was the customer's fault. Lens quality and fit also receive positive mentions, particularly for Oakley frame replacements.
What complaints do reviewers mention?
The primary complaints involve shipping delays and inadequate follow-up communication. Some customers report waiting several weeks without receiving their orders and receiving limited responses from customer service to follow-up inquiries. These issues appear to be exceptions rather than the norm among the reviews.
Do shoppers recommend Revant Optics?
Yes. The majority of reviewers explicitly mention they plan to order again or recommend the company to others. Satisfaction tends to be high among customers who received their orders and those who experienced the company's customer service firsthand for problem resolution.
How can I submit a review of Revant Optics?
After making a purchase from Revant Optics, you can share your experience on RetailCoupons.com by describing the ordering process, product quality, shipping speed, and customer service. Verified purchase reviews help other shoppers make informed decisions.