Riddle Scented Oil offers fragranced body oils, lotions, and related scent products. This RetailCoupons.com review page collects verified shopper feedback to help you understand what customers actually experience with the brand's products and customer service.
Riddle Scented Oil Reviews
1.5
15 reviews
What Shoppers Say About Riddle Scented Oil
Created with AI, based on recent reviews
Riddle Scented Oil has a severely polarized customer base, rated 1.5 out of 5 by 15 shoppers. The overwhelming majority of recent reviews (87 percent one-star) cite a critical issue: the fragrances lack scent strength or have little to no fragrance at all. Reviewers report that products arrive scentless, that scents fade quickly, and that layering products does not resolve the problem. Several customers mention being long-time fans of older purchases but finding the current formulation drastically different and inferior. Customer service responsiveness is another common complaint, with shoppers reporting unanswered support requests and refusal to replace or refund defective products, forcing some to initiate chargebacks through their credit card companies.
A small segment of reviewers (13 percent five-star) appear satisfied, though their feedback is limited in the dataset. The company's recent marketing push for a new original scent formula has prompted skepticism among dissatisfied customers, who interpret it as an admission that the previous formula received widespread complaints. Pricing is mentioned as a significant concern given the perceived quality issues, with customers expressing frustration at paying premium prices for products that fail to deliver on their core promise of fragrance.
Customer Reviews (15)
Sorted by: Most recentVictor K.Mar 4, 2025
The company refuses to give refunds apparently because there's basically no fragrance in their scented oils to begin with.
Jessica R.Mar 3, 2025
Heads up, buyers! I paid fifty eight dollars for the original scent roll on. Before I even tried it on, I took a whiff and realized I'd bought this exact same product elsewhere for thirty eight bucks, and that one was a full ounce while this Riddle bottle is only point twenty seven ounces. Asked about returning it and they told me no returns or exchanges allowed. Brand new product, won't take it back. Now I'm stuck with a sixty dollar tiny bottle of something I already own for less money from somewhere else. Turns out the original scent from Riddle is just a rebranded version of Seksi oil that gets pushed all over social media. I wanted to give people a heads up that Riddle is seriously overcharging for their original scent. Can't say anything about their other products since I'm never buying from them again.
Michelle B.Oct 25, 2023
This company is really good at marketing themselves and setting up policies that work in their favor. Their oils, including Original and a Nude Beach sample I got, literally smell like something your grandmother would have sitting on her shelf. The Nude Beach one was so nasty I had to shower to get it off and wound up with a headache that wouldn't go away for hours. I signed up for their subscription thinking based on all the hype reviews it would be perfect. Once I realized I'd never actually wear this stuff, I asked them to cancel, not even asking for my money back. They said no, their policy doesn't allow it. Now I've got over a hundred twenty bucks of perfume sitting here that I wouldn't even give to someone as a gift because I'd be embarrassed. I really don't like how they run their business, and frankly their scents are bad.
Thomas H.Jan 4, 2022
My daughter and I bought Riddle Oil for the first time during a trip to California and we both became obsessed with Muse. This year I grabbed the sample kits for my daughter, my daughter in law, and some friends as Christmas presents, and I'm hoping they're loving them as much as we do.
Monica S.Oct 10, 2019
This company is fantastic. Their products are great and their customer service is top notch. They actually respond fast and treat you like a real person, not some automated response. I only get emails about actual deals and not a bunch of junk. I suggest them to friends all the time. The Original oil is so good, I get compliments on my scent all the time! Really love Riddle Oil!
Riddle Scented Oil Review FAQ
What is Riddle Scented Oil's current rating?
Riddle Scented Oil is rated 1.5 out of 5 stars based on 15 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 87 percent one-star reviews and 13 percent five-star reviews, reflecting a deeply divided customer experience.
What do shoppers complain about most?
The most common complaint is that the scented oils lack fragrance strength or arrive with no detectable scent at all. Multiple reviewers note that formulations appear to have changed from previous purchases, with current products smelling significantly weaker. Poor customer service response to fragrance complaints is also frequently mentioned, with customers reporting unanswered emails and denied refund requests.
Is customer service responsive to product issues?
According to recent reviews, customer service appears unresponsive or unhelpful. Several shoppers report that support emails went unanswered, and others indicate that the company refused to replace defective products or issue refunds, even when customers offered to accept a replacement rather than pursue a chargeback.
Have customers noticed product quality changes?
Yes. Multiple reviewers who were loyal customers in previous years report that the fragrance strength has diminished noticeably. Some customers have directly compared older and newer purchases and describe them as smelling completely different, suggesting a significant reformulation or quality control change.
Do shoppers recommend Riddle Scented Oil?
Based on the review data, the vast majority of recent reviewers do not recommend the product. The 87 percent one-star rating, combined with explicit statements such as 'Skip this product,' indicates that most customers would not suggest Riddle Scented Oil to others, though a small minority of five-star reviewers are satisfied.