Ruth's Chris Steak House is an upscale steakhouse chain known for premium beef, fine dining service, and special occasion celebrations. This page features customer reviews and ratings for Ruth's Chris locations, helping diners understand what to expect regarding food quality, service consistency, and value.
Ruth’s Chris Steak House Reviews
3.2
19 reviews
What Shoppers Say About Ruth’s Chris Steak House
Created with AI, based on recent reviews
Ruth's Chris Steak House receives sharply divided opinions from diners, with 19 shoppers rating it 3.2 out of 5. Enthusiastic patrons praise the restaurant for exceptional service, with servers earning particular recognition for attentiveness and care during special occasions. These satisfied customers highlight delicious food and celebratory experiences that justify the premium pricing. However, a significant portion of reviewers express disappointment with the value proposition, citing average or underwhelming steaks that don't justify the steep prices, and they note that comparable quality can be achieved at home for a fraction of the cost. Several diners also report operational inconsistencies, including slow service, delayed bread delivery, and improperly cooked steaks, which undermine the fine dining experience expected at this price point.
The restaurant's performance appears inconsistent across locations and occasions. While some guests leave with memorable birthday celebrations and five-star experiences, others encounter empty restaurants with struggling staff, poor timing of courses, and overcooked proteins. Drink prices and overall cost concerns recur in negative reviews, with diners questioning whether the meal quality and service justify Ruth's Chris pricing relative to other steakhouse options or home preparation.
Customer Reviews (19)
Sorted by: Most recentLisa R.May 18, 2023
For Mother's Day I ate at Ruth's and I was really let down. My salad was limp and flavorless. They served my steak on a tiny plate like a saucer. The presentation was awful. I mentioned these things to a server who came by while my husband was in the restroom, but I should have asked for a manager. We've visited Ruth's in different states and even other countries, and this location is by far the worst. We won't be going back.
Crystal N.Mar 10, 2023
My boyfriend brought me for Valentine's Day and we had an awesome time. The food was fantastic. We're definitely coming back!
Jennifer M.Mar 10, 2023
My boyfriend took me here on Valentine's Day and it was fantastic. The food was amazing and we had such a great experience. Definitely coming back!
Miguel P.Feb 12, 2023
Brought my wife for Valentine's dinner at the Westchester location. The crab cakes were absolutely incredible. The tomahawk steak was cooked perfectly. I'd definitely suggest this place to anyone.
Amanda K.Jul 25, 2022
We went to celebrate my brother's birthday at the Dixon Road location for the first time and were really looking forward to it. The food itself was excellent with some standout dishes like the ravioli, Lobster Mac and Cheese, and the steaks. Unfortunately the service was disappointing. Our server acted like he was selling used cars rather than providing fine dining service, which really caught us off guard. He seemed bothered when my husband and I shared a steak and didn't finish it. What bothered our whole group the most was how rudely he treated the younger staff members, particularly those learning English. He was impatient and mean to them right in front of us. We would have preferred to give our tip to those hardworking junior staff members instead. This was the first time we seriously considered not tipping, but we didn't want the other employees to lose out so we left something anyway. We won't be returning. Ruth Chris has such an inspiring story about a single mother who built her business on making people feel welcome and valued, but the wait staff they hire don't seem to reflect that mission.
Rachel M.Sep 15, 2020
The staff did a nice job but I wasn't impressed with the food for what I paid. The drink prices seemed excessive too. This was my first visit and probably my last. Overall I wasn't satisfied with the value.
Brandon H.Nov 3, 2019
Had a wonderful meal here. Prices are a bit steep but the quality makes up for it.
Ruth’s Chris Steak House Review FAQ
How is Ruth's Chris Steak House's rating calculated?
The 3.2 rating is the average of all customer reviews on RetailCoupons.com. The rating distribution shows that 42 percent of reviewers gave 5 stars, 32 percent gave 1 star, and the remainder distributed across 2, 3, and 4 stars, creating the mixed overall score.
What do satisfied customers praise most about Ruth's Chris?
Five-star reviewers consistently highlight outstanding server attentiveness and personalized service, particularly during birthday celebrations and special occasions. They also commend the quality of the food and note that staff members go above and beyond to make dining experiences memorable.
What are the main complaints about Ruth's Chris?
Common criticisms center on three areas: pricing that reviewers feel is not justified by food quality, inconsistent execution in the kitchen (such as steaks cooked to the wrong temperature or arriving overcooked), and service timing issues including slow drink service, delayed bread arrival, and staggered course delivery.
Do customers recommend Ruth's Chris Steak House?
Recommendations are highly polarized. Patrons with positive experiences strongly endorse the restaurant for special occasions and praise specific service standards. However, disappointed diners explicitly state they will not return due to value concerns and execution problems.
How can I write a review for Ruth's Chris?
RetailCoupons.com welcomes reviews from diners who have visited Ruth's Chris Steak House locations. Share your honest experience including details about food quality, service, pricing, and whether you would return. Specific examples, such as server names or location information, help other shoppers understand your experience.