Saraceni Wines sells wine and wine-related products to customers in the US and internationally. This page features customer ratings and reviews to help you understand what shoppers experience when ordering from them, including feedback on product quality, shipping, and customer service.
Saraceni Wines Reviews
What Shoppers Say About Saraceni Wines
Saraceni Wines has a deeply polarized customer base, with shoppers either highly satisfied or significantly disappointed. Those who praise the store highlight the quality of the wine itself, noting that it tastes excellent and impresses guests, along with fast delivery in some cases. However, the majority of reviewers report serious issues: wine that deteriorated in storage and tasted poor despite previous enjoyment, shipping delays that extended well beyond estimated delivery dates, incomplete orders, unresponsive customer service that fails to address cancellation requests or resolve problems, and staff described as rude and unprofessional. Price complaints also surface, with some customers questioning whether the cost is justified given these experiences.
The recurring pattern suggests inconsistent execution across operations, particularly in fulfillment and customer support. While the product quality appears strong to its advocates, the company's ability to deliver orders reliably and handle customer issues professionally is the primary source of dissatisfaction. The stark divide between five-star and one-star ratings indicates that experience at Saraceni Wines is unpredictable.
Customer Reviews (16)
Sorted by: Most recentOver the years I'd bought several bottles and paid around sixteen pounds per bottle. I chose it because I enjoyed drinking it, but at that price point, you'd think it would hold up. It sat in my cupboard for a bit, and when I finally opened one, it tasted terrible, like something you'd use to strip paint. For the money I spent, this was a real letdown. I ended up emptying five bottles because they'd gone bad. Wine should keep for years, but apparently not this stuff. I'm frustrated and definitely won't be ordering again. Just a heads up if you're thinking about buying multiple bottles.
I ordered six bottles on April 1st. The estimated delivery was April 21st, but that didn't happen. As of April 23rd at five in the evening, I'm still waiting. I won't be ordering from them again.
This wine tastes fantastic, and when I opened a bottle on Christmas Eve, all my guests really liked it too.
Back in mid-November, I placed an order for five wine bottles and an olive oil bottle while at their Italian location. Since then, things have been really disappointing. The company barely responds to my emails, and when they do, they make commitments they can't keep. I've asked twice to cancel my order and haven't gotten any answer either time. If I don't hear back or receive my order before Christmas, I'm disputing the charge with my credit card. My advice: skip this company. Their service is incredibly slow and nobody seems to care about responding to customers.
My shipment arrived incomplete with bottles missing, and when I contacted customer service, they were completely unhelpful and rude. The staff was unprofessional and didn't care about fixing the problem. On top of that, the wine pricing felt way too high and snobbish. Overall, really let down by this experience.
After reading some of the negative reviews on here, I was hesitant about my purchase. Turned out I had nothing to worry about! I ordered five bottles Friday morning at ten, and they showed up Saturday by ten-thirty. The blue bubbly was delicious, and I'm looking forward to trying the rest. No complaints at all, and I'd definitely use them again.
I got a spam text from them out of the blue. I'd never heard of this company before, so how did they get my contact info? It's obvious they're using purchased contact lists without permission. That's the kind of business practice that should be avoided.
Your store carries my go-to wine, and I'm grateful for how you handled things when the shipping carrier gave us trouble. Even though we were home and ready to receive the package, they refused to deliver. You stepped in and found an alternative pickup location for us, which I really appreciated.
I've now placed two orders with them and had great luck both times. My shipments came through with everything I wanted, no problems at all, and they arrived on schedule. Makes me wonder if some of the other negative reviews are from people who accidentally ordered somewhere else or from a knockoff site.
This company is awful, and I regret not reading reviews first. Looks like a scam to me. They claim to ship from Italy but are actually based out of Missouri. I paid for six bottles, but they never actually sent the package out despite saying it would ship within their standard nine-day timeframe. Look at their pages online and you'll find loads of complaints about missing shipments or partial orders. Stay away from them. If they do get back to you, it's just excuses. I've already filed a fraud claim with my card issuer.