Saraceni Wines sells wine and wine-related products to customers in the US and internationally. This page features customer ratings and reviews to help you understand what shoppers experience when ordering from them, including feedback on product quality, shipping, and customer service.
Saraceni Wines Reviews
2.4
16 reviews
What Shoppers Say About Saraceni Wines
Created with AI, based on recent reviews
Saraceni Wines has a deeply polarized customer base, with shoppers either highly satisfied or significantly disappointed. Those who praise the store highlight the quality of the wine itself, noting that it tastes excellent and impresses guests, along with fast delivery in some cases. However, the majority of reviewers report serious issues: wine that deteriorated in storage and tasted poor despite previous enjoyment, shipping delays that extended well beyond estimated delivery dates, incomplete orders, unresponsive customer service that fails to address cancellation requests or resolve problems, and staff described as rude and unprofessional. Price complaints also surface, with some customers questioning whether the cost is justified given these experiences.
The recurring pattern suggests inconsistent execution across operations, particularly in fulfillment and customer support. While the product quality appears strong to its advocates, the company's ability to deliver orders reliably and handle customer issues professionally is the primary source of dissatisfaction. The stark divide between five-star and one-star ratings indicates that experience at Saraceni Wines is unpredictable.
Customer Reviews (16)
Sorted by: Most recentMichelle T.May 22, 2023
Don't bother ordering! They charged me for a dozen bottles that never showed up, and I've gotten zero communication back. I've been trying to get answers for five months straight, but it's like they've ghosted me completely.
Lauren B.Jan 9, 2023
This is a legitimate business with real integrity! Not only is their blue bubbly absolutely delicious, but their customer service team is fantastic. I grabbed three bottles for a New Year's bash, but when they arrived, they were frozen solid and one shattered from the cold. It wasn't a packaging issue, just terrible winter weather across the country at the time. I shot them an email, and they responded the next day. They overnighted three replacement bottles and saved my party. Couldn't be happier with how they handled things. Thanks for being so dependable!
Jessica W.Dec 23, 2022
I ordered in December figuring it would arrive by Thursday evening. Now it's Friday before Christmas Eve and this was supposed to be a gift. Like others have mentioned, they don't have a phone number, just email. They got back to me once saying the package was in the US and they'd contact FedEx to rush it, but whenever I checked the tracking, it still showed ready to ship with no actual shipment details. This place feels sketchy, and I shouldn't have taken the chance. Now I'm scrambling to find a last-minute Christmas gift instead.
Robert K.Dec 19, 2022
I placed an order for six bottles on December 5th, 2022, and still don't have it as of December 19th. I've tried reaching out through email and their contact form but haven't gotten a single response. There's no regular phone line to call either. This is unacceptable customer service.
Madison L.Dec 17, 2022
I ordered seven bottles on December 2nd and got nothing but silence from the company. Finally, I had to escalate to the payment platform. When something did arrive, it was only five bottles, yet they're claiming my entire order has been delivered. Check their social media and you'll see tons of posts about people not getting their wine or only receiving part of their order. Either they're running a scam or their shipping partner is stealing packages. Bottom line: avoid this place. They don't answer messages, calls, emails, or payment platform complaints.
David B.Dec 16, 2022
I ordered on December 5th and there was no delivery to speak of. I didn't get an order confirmation or any communication at all, and it seemed like the shipment hadn't even left their facility yet. After I posted my complaint and followed up with the company directly around 4 or 5 on a Friday, they got right on it and arranged delivery for Monday. They mentioned it was going through Royal Mail, and honestly, you can't really argue with how fast they handled it once they got moving.
Saraceni Wines Review FAQ
What is Saraceni Wines' average rating?
Saraceni Wines is rated 2.4 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating distribution shows a polarized customer base, with 56 percent giving one star and 31 percent giving five stars.
What do shoppers praise about Saraceni Wines?
Customers who leave positive reviews consistently mention that the wine tastes excellent and impresses dinner guests. Some shoppers also report fast delivery, with orders arriving within 24 hours of placement.
What are the main complaints about Saraceni Wines?
The most common complaints involve shipping delays that exceed estimated delivery dates by several days, incomplete orders with missing bottles, and poor customer service responsiveness. Reviewers also report that customer service staff can be rude and unhelpful when issues occur, and some note that wines have deteriorated in taste when opened after storage, despite being enjoyable when previously purchased.
Do customers recommend shopping at Saraceni Wines?
Recommendations are split. Some customers state they would order again and had nothing but positive experiences. However, others explicitly say they will not shop there again due to delivery problems, incomplete shipments, and unresponsive customer service.
How can I write a review for Saraceni Wines?
You can share your experience at RetailCoupons.com by leaving a rating and detailed review. Include specific details about product quality, delivery speed, customer service interactions, and whether you would order again. Honest feedback helps other shoppers make informed decisions.