Schoolspecialty sells educational supplies and materials for schools and classrooms. This page aggregates customer ratings and reviews to help buyers understand the quality of products, shipping reliability, and customer service they can expect when ordering from the company.
Schoolspecialty Reviews
1.6
22 reviews
What Shoppers Say About Schoolspecialty
Created with AI, based on recent reviews
Schoolspecialty has a severely troubled track record according to shoppers, with 1.6 out of 5 by 22 reviewers. The overwhelming majority of complaints center on multiple critical failures: items arriving damaged or broken, incorrect shipments followed by lost replacements, extreme delays spanning months, chronic backorder issues, and a complete breakdown in customer communication. Shoppers report calling repeatedly without callbacks, emails going unanswered, and orders stuck in limbo for extended periods. Additional concerns include billing errors, duplicate charges, and collections notices sent to customers who had already paid. A small minority of reviewers report positive experiences, noting that when the company does engage, customer service can be responsive and helpful, and that products eventually arrived in acceptable condition, but these accounts are vastly outnumbered by accounts of operational dysfunction.
The volume and consistency of negative feedback suggests systemic problems with inventory management, order fulfillment, shipping logistics, and customer service responsiveness. Shoppers universally advise others to avoid the company and explore alternative suppliers, citing the stress and financial uncertainty created by months-long delays, damaged goods, and communication breakdowns. The few positive reviews acknowledge similar delays but credit exceptional customer service recovery efforts, though this appears insufficient to offset the widespread failures reported across dozens of transactions.
Customer Reviews (22)
Sorted by: Most recentKevin D.Apr 25, 2019
I was hesitant about ordering from this site because there are tons of bad reviews posted, but I'm so glad I decided to give it a shot anyway. I bought a tempered glass floor mat on April 23rd and had it by April 25th, mostly because it came from their Salt Lake City location and I'm only about 4 hours away in Saint George. I was bracing myself for like 2 weeks based on all the complaints I read, so I was totally shocked when the delivery truck showed up at my place the next day. You really shouldn't judge this company just based on the negative reviews you see online.
Angela S.Sep 10, 2018
This used to be a reliable place to order from but it's really gone downhill. Shipments are running way behind schedule, customer service reps are giving false information about when stuff will arrive, they're not responding to emails, and I'm sitting on hold for over 20 minutes when I call. A supervisor told me they're supposedly working on these issues but they just got slammed with too many orders and there's nothing they can do about it. Looks like another company that expanded too fast and is buckling under the pressure.
Schoolspecialty Review FAQ
What is the overall rating for Schoolspecialty?
Schoolspecialty is rated 1.6 out of 5 based on 22 customer reviews. The vast majority of reviews are one-star ratings (77 percent), with a small percentage of five-star reviews (14 percent) and a few two-star ratings (9 percent).
What are the most common complaints about Schoolspecialty?
Shoppers most frequently report damaged or broken items upon arrival, incorrect items being shipped, replacements getting lost in the mail, severe shipping delays lasting months, items stuck on backorder, and lack of communication from customer service. Many customers describe calling multiple times or sending numerous emails without receiving responses or updates on their orders.
Are there any positive experiences reported?
A small number of reviewers report positive experiences, noting that customer service was responsive and helpful when contacted, and that orders eventually arrived in good condition. However, these positive reviews represent a distinct minority and often mention that delivery took longer than expected.
Do shoppers recommend Schoolspecialty?
The overwhelming consensus among reviewers is to avoid Schoolspecialty. Customers explicitly advise others to keep their money and seek alternative suppliers, citing the stress, financial uncertainty, and lack of reliability they experienced with orders.
How are ratings calculated for Schoolspecialty on RetailCoupons.com?
Ratings are calculated as an average of all verified customer reviews. Each review includes a star rating (1 through 5) and detailed customer feedback. RetailCoupons.com displays the overall average rating, percentage breakdown by star level, and recent individual reviews to give shoppers a complete picture of customer experiences.