Seattle Coffee Gear Reviews

Terrible seller. It took ten days before they finally cancelled my order. Now I'm waiting another ten days for my money to come back. This feels like a scam and I'd tell people to stay away from them.

I have two service complaints with this company. Back in 2013, I purchased a Rocket Cellini Plus and it came with leaking pipe connections. When I called them, they basically told me to figure it out myself with minimal guidance. I like doing repairs so I managed to work it out. Now over a decade later, the group head needs some work. I reached out by email asking about a rebuild kit and got back a response to just check their website, which I'd already done without finding one. I think their customer service is lacking. At minimum, after having their machine for twelve years, I should be able to get a real person to help me with parts info and instructions.

I sent my Philips 3200 espresso coffee maker to this company for repair. The issue was water leaking from the back of the unit. They sent me a repair estimate of four hundred and one dollars. A brand new one costs three hundred and ninety nine on another site. I paid the inspection fee and asked them to send it back. I decided to investigate on my own to see if I could find the source. I opened up the back panel, filled the water tank, and found it right away. Turns out the leak was coming from a ten dollar hose connection. All those parts they said needed replacing are working perfectly fine with no leaks. I looked up their ratings and discovered they're really poorly reviewed. Not a single five star review, which honestly makes total sense now.

These people have some of the worst customer service around. I placed an order for an expensive grinder three weeks back as a present and it still hasn't shipped out. They claimed I'd been notified about a backorder situation, which is completely false. I specifically chose one that was listed as available. Their representatives have been giving me the runaround and nothing's been resolved. I won't be doing business with them anymore.

Had a really bad experience with the Lavazza qualita rossa coffee bricks I received. The bricks arrived damaged, but when I reached out to the company, they said everything looked fine and refused to send replacements. It's surprising that a business focused on selling coffee and coffee equipment wouldn't understand quality standards. According to Lavazza's own website, their coffee bricks should be fully sealed when shipped, and if you can squeeze air out, the seal is compromised. I'm not planning to buy from them again and would advise others to look elsewhere too.

This is the worst company to work with, especially when you need to send something back. You're stuck paying for return shipping plus they charge you a five percent restocking fee. They never tell you about this at checkout either.

I ordered what was supposed to be a LUCCA 3 ounce pitcher but got sent what looks like a counterfeit version. The one they sent me has a bigger rim and holds more than 3 ounces, similar to ones I've seen on other sites. When I asked for an exchange or refund, they told me I could only return it and would have to pay for the shipping back myself. They kept saying the product matched the photo, which it clearly didn't, and refused multiple times to just swap it out. The pitcher was ten dollars but I paid six for shipping, so I was out about seventeen bucks. Didn't feel right asking me to pay to ship it back when it wasn't what I ordered. Update: A customer service rep actually called me and apologized for the whole thing. They offered a full refund and told me to keep the pitcher since it was low cost. The rep also said he'd pass along feedback to the team about the quality control issue.

I would give this company negative stars if I could. Purchased a coffee grinder that showed up missing the gasket needed to connect the hopper. When I tried reaching out multiple times to their customer service, they told me the part wasn't available and that I'd have to go directly to the manufacturer. Zero help, zero support. Ended up having to dispute the charge with my credit card. Really wish I'd looked at the bad reviews first. Won't be ordering from them again.

Really bad service. My package has been sitting with the shipping company for over two weeks and this company has done absolutely nothing to help track it down or fix the situation. I'm never going to order from them again. I wanted to tell others so they don't make the same mistake I did.

This place is really tough to work with. They seem friendly and helpful when you're buying, but once the sale goes through, getting assistance with problems becomes a nightmare. The worst part is if something gets lost in shipping, they basically shrug and don't do anything to help. They just don't care. I wouldn't recommend them even if they offered a discount, and I definitely won't be buying from them again.