Seville Classics Reviews

This is an excellent product with outstanding quality. Better than I anticipated it would be. The delivery arrived ahead of schedule which was a nice surprise. The assembly guide is straightforward to follow and came with everything you need to put it together. Really pleased with this. Appreciate it!

Great product with really nice quality. This turned out even better than what I was expecting. It showed up sooner than the estimated delivery date too. The instructions were clear and easy to follow with all the tools needed included. Really happy with this purchase. Thanks!

Stay away from this. The item arrived completely rusted with all the slats warped and curved like it had been soaked in water. Assembly was a nightmare and the whole thing ended up being useless. This company's communication is terrible. Would not recommend to anyone.

The customer service experience was really bad and not helpful at all.

I got a defective tower fan through a marketplace retailer. The buttons quit working after the return window closed, so I had to contact Seville's warranty support. Their customer service turned out to be absolutely terrible. They insisted the only way to get a replacement was to destroy the power cord and email them a photo of it. This came after I had already sent video proof that the buttons weren't responding. Even with that photo, they said it would take 7 to 10 business days to send a replacement. Basically they're asking you to go without a fan for two weeks just to avoid paying for shipping the old one back. After multiple back and forths, they refused any other option and I was stuck either going without air conditioning in mid-summer or keeping a broken fan. All because they want to save a few dollars on return shipping.

We purchased a furniture piece on the 4th of June and the charge hit our account the next day. After multiple phone calls and getting bounced around, I finally found out on the 31st of July that they had just gotten the parts to put it together. They said shipping would happen that week but I had to call back repeatedly to get any answers. The item didn't arrive until August 12th. Nobody from the company ever reached out about the delay. I had to basically demand to speak with a live person instead of leaving voicemails that nobody returned.

The actual product quality is excellent but the customer service is really bad. Getting any information about your order status is basically impossible until they ship it out. I ordered over a week ago and haven't gotten proper updates from these people. Call their number and you'll sit on hold forever. Email them for an update and they send a shipping tracker that just says the label was created with a delivery date days away. Now I'm past that date and they're saying the carrier never came to pick it up, but the carrier tells me the shipper never scheduled a pickup. You call back for answers and get the same tracking link that still shows the label was created. They've also got messenger support but all they do is point you back to the phone number and email. When you manage to talk to someone in chat and mention filing a complaint with consumer protection, they just say okay and nothing changes.

Got the AIRLIFT S2 Electric Height Adjustable Standing Desk earlier this year and it's truly a masterpiece in design and engineering. After months of using it we moved houses, so I carefully removed the desktop and unbolted the support brackets for the move. When putting everything back together I found that one of the brackets had disappeared somewhere along the way. I reached out to see about buying a replacement. Their response was exceptional. Armando from their team quickly replied expressing sympathy for my situation and offered to send a replacement at no cost. Just asked for the base color and my address. Running my own business has taught me how rare true excellence is. This company empowered an employee to create a customer for life. Armando and the whole Seville team earned my loyalty.

I got the AIRLIFT S2 Electric Height Adjustable Standing Desk from Seville Classics this past year and it's honestly a work of art. The design, engineering, and how it operates are all top notch. Used it for a few months then our family relocated. To keep it safe during the move I took the top off and removed the support brackets. When reassembling at the new place, I realized one bracket got lost in the shuffle. I reached out asking if I could buy a replacement. The response I got back was outstanding. They offered to send it free of charge just for asking. The representative even went above and beyond by personalizing the response and making me feel valued. This company trains their team to make customers for life. Really impressed with their approach to standing behind their customers.

I'm really happy with this cart. In my craft room it holds all the supplies that overflow from my shelves. The wheels work great and move it around whenever needed. Very well constructed overall.