ShopJimmy sells replacement parts and components for major appliances including dryers, washing machines, refrigerators, and ranges. This page aggregates customer reviews to help you understand shoppers' experiences with product quality, shipping speed, pricing, and customer service at ShopJimmy.
ShopJimmy Reviews
2.2
25 reviews
What Shoppers Say About ShopJimmy
Created with AI, based on recent reviews
ShopJimmy specializes in replacement appliance parts and components. Shoppers who receive working parts generally praise the quick delivery, competitive pricing on hard-to-find items, and product accuracy. However, the store has significant customer service issues: multiple reviewers report receiving defective parts, difficulty obtaining refunds, and unresponsive support when problems arise. One customer waited a year before discovering a replacement timer was broken and was denied a refund for waiting too long. Another received only a partial refund after ordering the wrong item. Shipping costs and customs delays have also frustrated international buyers.
The polarized rating distribution reflects a stark divide between satisfied customers who receive functional parts quickly and frustrated customers dealing with defective products and poor refund policies. Those experiencing problems report that customer service is unwilling to resolve issues, particularly after a certain time period has elapsed. For shoppers considering ShopJimmy, verifying part compatibility beforehand and understanding the return policy appears essential, as some customers suggest checking alternative retailers like Amazon before purchasing.
Customer Reviews (25)
Sorted by: Most recentBrian H.Oct 22, 2025
They shipped the wrong part three different times. Even after I gave them proof and detailed info showing the parts weren't compatible, they kept insisting they were sending the right thing. You get bounced between different support staff members. One person seemed interested in helping, but eventually just gave up like everyone else. Skip this store and go somewhere else.
Eduardo R.Oct 3, 2025
Here's what I recommend: stay away from this company. Trust me, save yourself the aggravation and wasted effort. I'm hoping others don't repeat my mistake. I never got an order confirmation when I placed my purchase. I emailed asking about it and only received a tracking number in response. A few days later, I checked the tracking and found the package was either sent back or delivered to the wrong address. I reached out again asking for help, but instead of apologizing or explaining what happened, they just asked for my original shipping address like they didn't already have it. For three days straight I kept emailing and heard nothing. Complete silence. I had to file a dispute with PayPal to get my money back. Sure, shipping mistakes happen to any business, but the fact that they won't respond to emails or actually help their customers shows their service is really bad and they don't respect people who buy from them. I thought they'd be trustworthy and dependable, but clearly they're not.
Angela D.Jul 18, 2025
The refrigerator part cost way less here compared to other retailers. I paid for two day shipping and it went out the same day, arriving right when it was supposed to. One thing they could improve on is sending an email notification once a tracking number is assigned.
Patricia Q.Jun 30, 2025
Complete scam. I ordered a part for a 75 inch smart board. First they sent me something for a 55 inch. So I requested a replacement and got a 65 inch piece instead. Now I'm just hoping I can actually get my money back.
Steven G.Jun 17, 2025
Wasted five hours on what they advertise as a new part. It kept throwing error codes so I kept taking it apart and reassembling it. When I contacted their help team, they finally admitted the parts come from used machines. What's the point of that? I wasted so much time and money before just buying a new part that worked right away. They should send me a bill. Their website doesn't mention anywhere that these are used pieces. It's obvious a used part won't function properly. What a mess.
Vincent S.Apr 15, 2025
Ordered an LG main board but they sent the wrong one and refused to send the correct part. Really poor service.
Justin O.Mar 28, 2025
They sold me used, damaged parts. The listing never said they were used. Then they didn't refund the shipping costs and took over a month to process my refund. Don't go here. These folks are dishonest and will rip you off.
Nicholas F.Mar 10, 2025
This company is pathetic. I got a Whirlpool dryer control board but ended up not needing it, so I started a return. The part got to their warehouse on February 6, 2025. A month went by and I realized they never refunded me. I emailed them since there's no phone line available. This guy Justin replied saying my refund had been processed. Why did I have to wait a whole month and ask about it myself? If I hadn't said anything, they would've kept my $125. Who knows how many other customers this has happened to. I emailed Justin back asking if this is how they normally do business, and naturally he never responded.
Rebecca V.Mar 5, 2025
The board they sent was missing two pins and had one bent. To make it worse, it had their stamp right there next to the broken pins. The board looked worse than my original one. I submitted a help ticket and within ten minutes a rep named Sonny sent off a replacement without even asking what I needed. I replied that I'd prefer a refund so they could pay to have the damaged board returned, but Sonny took over a day to answer and by then the board had already shipped. Now I'm stuck with a part I don't want and responsible for the return shipping. I don't recommend this place at all. The parts probably won't work, they'll likely look destroyed, and instead of refunding they just keep sending replacements so they keep your money. It's a total hassle and I regret buying from here. Good luck if you do decide to order.
ShopJimmy Review FAQ
What is ShopJimmy's overall rating?
ShopJimmy is rated 2.2 out of 5 based on 25 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed: 68 percent of reviews are one-star, 28 percent are five-star, and 4 percent are four-star, with no two or three-star reviews.
What do satisfied customers say about ShopJimmy?
Reviewers who rate ShopJimmy five stars consistently mention quick delivery times, competitive pricing on hard-to-find appliance parts, and parts that arrive in good condition and match their original components. One customer noted particularly fast service on a replacement control board, and another praised the availability and pricing of a difficult-to-find electric range switch.
What are the main complaints about ShopJimmy?
The primary complaints center on receiving defective or broken parts and severe difficulties obtaining refunds or replacements. Customers report that support becomes unresponsive if claims are made after a certain period, even when the defect was not immediately obvious. One reviewer received only a partial refund after ordering the wrong item. Shipping costs, particularly for international orders, and customs delays have also frustrated some buyers.
Do customers recommend ShopJimmy?
Recommendations are mixed and highly dependent on customer experience. Satisfied customers who receive working parts promptly would likely recommend the store. However, multiple dissatisfied reviewers explicitly warn against using ShopJimmy and suggest checking alternative retailers like Amazon before ordering. Customers emphasize the importance of verifying part compatibility upfront given the refund challenges.
How can I leave a review of ShopJimmy on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting ShopJimmy's store page, clicking the review submission option, and sharing your experience with a star rating and written feedback. Reviews help other shoppers make informed purchasing decisions and provide valuable feedback to retailers.